Patrice Wynne
New York,NY
Summary
Dynamic Bakery Team Lead with a proven track record at Stop & Shop, enhancing operational efficiency and customer satisfaction. Excelled in bakery management and customer service, reducing waste and boosting sales through innovative strategies. Skilled in cost control and team leadership, demonstrating critical thinking and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Bakery Team Lead
Stop & Shop
2014.09 - Current
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
- Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
- Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
- Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers yearround.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery department.
- Complied with health and safety codes to protect staff and customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Babysitter
Private Family Client
2012.03 - 2014.06
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma Equivalent - General Studies
St. James Secondary School
Trinidad, W.I. Associate Of Arts And Sciences - Early Childhood Education
Nassau Community College
Garden City, NYSkills
- Store operations
- Scheduling Staff
- Sanitation Procedures
- Food presentation
- Allergen awareness
- Order Fulfillment
- Waste Reduction
- Cost Control
- Bakery Management
- Brand Standards Compliance
- Customer Service
- Team Player
- Food Safety
- Management
- Quality Control
- Cake Decorating
- Visual Merchandising
- Reliable and Responsible
- Critical Thinking
- Active Learning
- Performance monitoring
- Supply Ordering
Timeline
Bakery Team Lead
Stop & Shop
2014.09 - Current
Babysitter
Private Family Client
2012.03 - 2014.06
High School Diploma Equivalent - General Studies
St. James Secondary School
Associate Of Arts And Sciences - Early Childhood Education
Nassau Community College