Makayla Swinson
Charlotte,NC
Summary
Dynamic Bakery Team Lead with proven expertise in bakery operations and exceptional customer service at The Peach Cobbler Factory. Skilled in cash handling and employee engagement, I excel in managing catering orders and enhancing team performance, ensuring high-quality product presentation and customer satisfaction. Committed to maintaining sanitation standards and operational efficiency.
Developed leadership and organizational skills in fast-paced bakery environment, looking to transition into new field. Demonstrated ability to manage teams, maintain quality standards, and streamline processes. Seeking to apply these skills in dynamic and growth-oriented role.
Overview
2
2
years of professional experience
Work History
Bakery Team Lead
The Peach Cobbler Factory
05.2025 - Current
- Supervise daily bakery operations, including opening and closing procedures
- Manage catering orders and customer requests
- Prepare and bake products according to company standards
- Assist with inventory management by reporting stock levels to upper management
- Process transactions, handle cash handling, and reconcile daily sales
- Provide exceptional and outstanding customer service while also maintaining excellent directory to a team of bakery staff.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Clerk
JPMorgan Chase
02.2025 - 05.2025
- Sorted and distributed incoming mail to appropriate departments efficiently.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
Team Member
Bojangles' Famous Chicken 'n Biscuits
02.2024 - 04.2024
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards efficiently.
- Assisted team members in food preparation and order assembly tasks.
- Learned and adhered to safety protocols while handling food products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Garinger High School
1100 Eastway Dr06-2024
Skills
- Store operations
- Order fulfillment
- Employee engagement
- Sanitation procedures
- Food presentation
- Allergy awareness
- Bakery operations
- Cashiering
- Cash handling
- Customer Service
- Sales
- Time Management
Timeline
Bakery Team Lead
The Peach Cobbler Factory
05.2025 - Current
Clerk
JPMorgan Chase
02.2025 - 05.2025
Team Member
Bojangles' Famous Chicken 'n Biscuits
02.2024 - 04.2024
High School Diploma -
Garinger High School