Performed cold calls to introduce lymphedema garments offered by the company.
Handled intake forms, patient data, and insurance information in order to effectively communicate with patients.
Prepared monthly reports detailing sales activities and performance metrics.
Identified customer needs and developed solutions to meet those needs.
Hit 120% of quota monthly.
Conducted training sessions for staff and patients.
Provided technical support to healthcare staff and patients regarding the use of medical devices.
Acted as a patient advocate and helped with all patient affairs.
Performed in-house demonstrations.
Closed sales orders post demonstrations with little no to setbacks.
Was in charge of a vast territory of NYC (5 boroughs), CT, and upstate NY
Calibrated, adjusted and tested medical devices for accuracy and safety compliance.
Developed and maintained relationships with clients to ensure customer satisfaction.
Reviewed monthly performance against targets set by management team.
Identified areas of improvement in existing processes and implemented solutions accordingly.
Generated new sales leads through cold calling and networking activities.
Patient Liasion
SiteRx
New York, NY
09.2023 - Current
Conducted data analysis to identify trends in study results.
Provided support for clinical trials, including patient recruitment and scheduling.
Performed literature reviews to stay up-to-date on current developments in the field.
Designed and implemented software tools for automated language understanding systems.
Maintained records of all patient interactions for future reference.
Managed laboratory teams and delegated tasks to complete experiments.
Met targets by recruiting patients and placing them into clinical trials.
Medical Assistant
Svelte Medical Weight Management
Orlando, FL
12.2022 - 09.2023
Phlebotomy
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Measured vital signs and took medical histories to prepare patients for examination.
Documented notes during patient visits.
Participated in physical inventory counts to keep information accurate and current.
Coordinated inventory, stocking and ordering.
Medical Assistant Intern
Ross MD Family Medicine
Tallahassee, FL
09.2022 - 09.2022
Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Protected confidentiality of patient care information and treatments to prevent data breaches.
Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
Escorted patients to examination rooms and prepared for physician exams.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Lead Medical Coordinator
DesignMe Medical Spa
Orlando, FL
04.2021 - 08.2021
Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
Transcribed doctor's orders for patient medical history reports.
Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
Scheduled urgent tests and examinations by juggling patient schedule with company calendar.
Processed confidential, patient paperwork with accuracy and deference to patient privacy.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Researcher
Florida State University
Tallahassee, FL
05.2020 - 01.2021
Conducted literature reviews and synthesized research to identify gaps in knowledge and inform project objectives.
Prepared reagents and samples for testing.
Performed data entry of test results into laboratory information systems.
Maintained accurate records of all tests performed, including patient demographics, specimen types, and results.
Verified accuracy of test results before releasing them to clinicians.
Performed statistical tests to evaluate the accuracy of data.
Developed and maintained data analysis reports to identify trends, patterns, and correlations.
Education
Bachelor of Science - Biology With A Minor in Chemistry
Florida State University
Tallahassee FL
12.2022
Skills
Microsoft Excel
Multitasking and Prioritization
Diagnostic Testing
Updating Medical Records
Clinical and Operational Judgement
Managing Medical Laboratory Equipment
Detail-Oriented
Quota sales
Sales Development
Client Service
Sales closing
Territory sales
Customer Success Management
Customer Retention
Cold-calling
Sales Presentations
Certification
Certified Medical Assistant (CMA)
Research
Admitted Member of UROP (Undergraduate Research Symposium Program) at Florida State University
Research Assistant at Dr. Qian Yin's Lab at the Florida State University College of Medicine. Conducted research in dermatology regarding Type 1 PPK through modified PCR analysis and data searches.
Publication in the Proceedings of the National Academy of Sciences on the characterizations of disease mutations in the AAGAB gene and its relationship to type 1 Keratoderma.
Languages
English
Native/ Bilingual
Arabic
Full Professional
Spanish
Elementary
French
Elementary
Timeline
Medical Device Patient Sales Representative
Koya Medical
03.2024 - Current
Patient Liasion
SiteRx
09.2023 - Current
Medical Assistant
Svelte Medical Weight Management
12.2022 - 09.2023
Medical Assistant Intern
Ross MD Family Medicine
09.2022 - 09.2022
Lead Medical Coordinator
DesignMe Medical Spa
04.2021 - 08.2021
Researcher
Florida State University
05.2020 - 01.2021
Bachelor of Science - Biology With A Minor in Chemistry