Domenica Berman
Cardiff,CA
Summary
Goal-driven Sales Representative bringing in-depth knowledge of medical devices. Skilled in building connections with physicians and administrative staff to cement professional relationships and maintain consistent revenue streams. Manages educational initiatives to keep leaders informed and optimize worker training.
Overview
8
8
years of professional experience
Work History
Medical Device Sales, Processor
Tandem Diabetes
03.2022 - Current
- Coordinated pump sales with team, customers, their insurance and their doctors
- Managed active pipeline of referrals and distributor relations
- Set ambitious sales goals to drive continuous improvement and achieve ever-higher revenue goals
- Achieved 100% or over quarterly sales quotas
- Followed up with clinical contacts weekly to check on needs and offer new solutions.
- Received and reviewed incoming documents and materials
Technical Support Specialist II
Tandem Diabetes Care
03.2021 - 03.2022
- Monitored systems in operation and quickly troubleshot errors
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
- Assisted w/ training new agents, maintained excellent metrics
Nutrition Coordinator
Encinitas Senior Center
01.2017 - 07.2020
- Documented clinical findings and entered pertinent health data for processing, record-keeping, and use by other medical professionals
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices
Customer Service Manager
Center For Teaching And Learning Technologies
Cal Poly, San Luis Obispo, CA
10.2014 - 06.2016
- Tested new updates and fixed HTML if needed for school’s learning platform
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
Education
Bachelor of Arts - Journalism, Public Relations Focus, French; Media, Arts and Technologies
California Polytechnic State University
San Luis Obispo, CA06.2016
Skills
- Creative Issue Resolution
- Microsoft Windows and Office
- Microsoft Excel
- Tracking and Documentation
- Customer Needs Assessments
- Professional Relationships
- Inbound Calls
- Revenue Growth
- Sales Strategies
Timeline
Medical Device Sales, Processor
Tandem Diabetes
03.2022 - Current
Technical Support Specialist II
Tandem Diabetes Care
03.2021 - 03.2022
Nutrition Coordinator
Encinitas Senior Center
01.2017 - 07.2020
Customer Service Manager
Center For Teaching And Learning Technologies
10.2014 - 06.2016
Bachelor of Arts - Journalism, Public Relations Focus, French; Media, Arts and Technologies
California Polytechnic State University
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