Leanne Hobbs
Tacoma,Washington
Summary
Organized and dependable professional successful at managing multiple tasks with a positive attitude and a high degree of accuracy. Experienced in working effectively with a diverse population who may require additional assistance and with individuals who may be emotionally distraught, irate or combative.
Overview
36
36
years of professional experience
Work History
Records Specialist/Assistant TAC
City Of Kent Police Department
Kent, WA
07.2017 - Current
- Responded to citizen inquiries and complaints and assisted the public at the police lobby front counter
- Received and relayed information to and from police officers in the field
- Maintained ACCESS, Security Awareness, and BAC training records and enrolled civilian and sworn staff in training classes
- Maintained files and completed warrant, order, vehicle, article and person entries in WACIC and NCIC
- Operated police radio, personal computer, multi-line phone system, police-specific computer systems, copy/fax machines and printers
- Utilized JIS, JABS and Laserfiche to research criminal history information and provided disposition information to WSP
- Assisted with accreditation compliance and triennial ACCESS audits
- Was interim/acting Records supervisor while supervisor was on 7-month leave of absence
Recruiter/Application Processing Clerk/Logistics Assistant
Gordon Trucking, Inc./Heartland Express
Pacific, WA
10.2011 - 02.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Directed calls to appropriate individuals and departments
- Screened driver applications to ensure applicants meet minimum hiring requirements, promptly corresponded with all applicants and coordinated and conducted interviews
- Processed and approved invoices for payment and scanned corresponding documents
Campus Director/Corporate Compliance Officer
CRI Career Training
Seattle, WA
01.1988 - 09.2006
- Developed and maintained filing system for student records
- Addressed student complaints in accordance with company policies and government regulations
- Received customer payments, prepared bank deposits and maintained petty cash
- Organized forms, made photocopies, filed records, and prepared correspondence and reports
- Developed school policies, procedures and curriculum to maintain compliance with State and Accreditation guidelines and regulations
- Interviewed, hired, trained, supervised and evaluated faculty and staff
- Created, proofread and edited school catalogs and enrollment agreements
Education
No Degree - Court Reporting
Green River Community College
Auburn, WANo Degree - Court Reporting
Court Reporting Institute - Seattle
Seattle, WASkills
- MS Office
- Self-Motivated
- Data Entry
- Multi-tasking and Prioritizing
- Strong Organizational Skills
- Quick Learner
- Team-focused
- Problem Solver
- Conflict Resolution
- Attention to Details
- Excellent Verbal and Written Communication
- Excellent Customer Service Skills
Related Training
- TAC Trained
- Situational Leadership II (Law Enforcement, Corrections, and Private Security)
References
References available upon request.
Timeline
Records Specialist/Assistant TAC
City Of Kent Police Department
07.2017 - Current
Recruiter/Application Processing Clerk/Logistics Assistant
Gordon Trucking, Inc./Heartland Express
10.2011 - 02.2017
Campus Director/Corporate Compliance Officer
CRI Career Training
01.1988 - 09.2006
No Degree - Court Reporting
Green River Community College
No Degree - Court Reporting
Court Reporting Institute - Seattle