Summary
Work History
Education
Skills
Timeline
Generic

Leanne Lenhart

Clairton,PA

Summary

• Skilled in HIPAA compliance and customer service, I enhanced patient trust and satisfaction at Jefferson Hospital by adeptly managing sensitive concerns and insurance verifications. My proficiency in office administration and data entry, combined with a compassionate approach, significantly improved client relations across roles, including a challenging position at CVS Pharmacy.

• Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.

• Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.

Work History

Patient Service Representative

Jefferson Hospital
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Call Center Representative

CVS Pharmacy
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Shift Manager

Dunkin' Brands
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Education

High School Diploma -

Monessen High School
Monessen, PA
06.2020

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Medical terminology
  • Office administration
  • Data entry proficiency

Timeline

Patient Service Representative

Jefferson Hospital

Call Center Representative

CVS Pharmacy

Shift Manager

Dunkin' Brands

High School Diploma -

Monessen High School

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Leanne Lenhart