Hi, I’m
Leanne M. Trujillo
Project Manager
Morrison,CO
Summary
Experienced professional leader and certified project management professional with a versatile skill set spanning multiple roles, including product management and engagement management. Committed to enhancing the overall customer user experience. Possesses a resilient drive to continuously improve. Proficient in communications, education, analytics, and usability testing. Excels in adapting to the demands of an ever-changing and challenging environment.
Overview
25
years of professional experience
1
Certification
Work History
Evernorth/Cigna
Provider Experience & Insights Advisor
10.2023 - Current
Job overview
- Maintained and gathered up-to-date knowledge and insights for various organizational asks, stakeholders, and proposed potential enterprise-wide project initiatives.
- Managed research and insight projects, including compliance-related and experience survey initiatives and making timely adjustments.
- Developed strong relationships with stakeholders through regular insightful partnerships and engagement regarding market trends.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Cigna Healthcare
Digital Engagement Manager
07.2019 - 10.2023
Job overview
- Created and managed internal and external business readiness plans for changes to digital solutions.
- Planned and managed end to end pilot programs for new or enhanced tools on digital solutions.
- Maintained relationships with external partners and providers to collaborate new initiatives and extract feedback for continued improvements.
- Championed the provider experience for the Provider Digital Solutions team on multiple projects, gap analysis, risk assessment, and striving to improve and protect the overall provider user experience and improve adoption
Cigna Healthcare
Business Project Specialist/Program Management Lead Analyst
05.2007 - 07.2019
Job overview
- Managed vendor relationships, including statement of work for tools within the website, to determine product roadmap, risk analysis, defect management and tracking.
- Acted as business lead for digital projects related to the functionality of the vendor owned tools.
- Lead project initiatives to enhance the eligibility and benefits for providers on the provider website.
- Product Manager for the Secured Provider Portal (SPP), for Great West Healthcare professionals, responsible for the overall software development lifecycle, including measuring adoption, identifying customer needs, maintaining the website strategic roadmap, and driving enhancement opportunities, which resulted in improved overall user satisfaction of the Secured Provider Portal by 50% in 2010, as compared to 2009.
Anthem Blue Cross and Blue Shield of Colorado/Wellpoint
Utilization Management Specialist/Appeals & Grievances Rep II/Business Analyst
01.2000 - 01.2007
Job overview
- Represented the Colorado/Nevada Grievance and Appeals Department as a business lead, driving business requirements, testing, and training for a major integration of Anthem Blue Cross and Blue Shield and Wellpoint, for a successful conversion of multiple systems, departmental policies, and procedures
- Led the Colorado/Nevada Grievance and Appeals Department, in the Wellpoint Systems, IT Business Support Enhancement, and Issues Committee meetings
- Responsible for researching and resolving provider disputes, Division of Insurance complaints, and executive-level complaints
- Directly involved in Root Cause Analysis, which resulted in the overall reduction of the Provider Appeals in 2004 and the first quarter in 2005
- Partnered with the Colorado Medical Society in the development and implementation of the Claims Action Request Form and the Provider Dispute Resolution Form, which were posted on the Colorado Medical Society website, for use by all major Colorado insurance companies
Education
Cigna Healthcare
Agile Feature Writing Training
01.2020
Cigna Healthcare
Agile Story Writing Training
01-2020
Colorado State University- Global
Business Administration/Marketing
01.2017
Colorado Technical University
Business Administration Program/IT
01-2013
Skills
- Survey Design Using Verint
- Project Coordination
- Product Lifecycle Management
- Professional Development
- Product Instructional Materials
- Agile methodology/Feature writing
- Waterfall methodology
- Skilled in Verbal and Written Communication
- Effective Interpersonal Communication
- Strong organizational skills
- Strategic Decision-Making
- Rally/Jira
Certification
- Project Management Professional (PMP) - Project Management Institute 2024
- Six Sigma Certification 2008
- Business Analysis-University Colorado Denver 2005
Timeline
Provider Experience & Insights Advisor
Evernorth/Cigna
10.2023 - Current
Digital Engagement Manager
Cigna Healthcare
07.2019 - 10.2023
Business Project Specialist/Program Management Lead Analyst
Cigna Healthcare
05.2007 - 07.2019
Utilization Management Specialist/Appeals & Grievances Rep II/Business Analyst
Anthem Blue Cross and Blue Shield of Colorado/Wellpoint
01.2000 - 01.2007
Colorado State University- Global
Business Administration/Marketing
Cigna Healthcare
Agile Feature Writing Training
Cigna Healthcare
Agile Story Writing Training
Colorado Technical University
Business Administration Program/IT
Similar Profiles
Jason DicksonJason Dickson
Provider ECT Quality and Performance Coach at Evernorth/CignaProvider ECT Quality and Performance Coach at Evernorth/Cigna
Suzanne ThompsonSuzanne Thompson
EAP Clinical Operations Manager at Cigna/Evernorth InsuranceEAP Clinical Operations Manager at Cigna/Evernorth Insurance
Jorge ServinJorge Servin
HRA Supervisor at Evernorth CignaHRA Supervisor at Evernorth Cigna