LEANNE MUSHINSKI
Technical Supervisor
Gilbertsville,PA
Summary
Resourceful Technical Supervisor recognized for high productivity and efficient task completion. Possess specialized skills in project management, technical troubleshooting, and team leadership. Excel in critical thinking, communication, and adaptability to ensure seamless operations and team synergy. Committed to driving continuous improvement and innovation in technical environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technical Supervisor
CBRE
Merck West Point, PA
07.2022 - Current
- Directed calibration and instrumentation program for lab equipment oversight
- Managed projects addressing instrumentation and calibration challenges, aligning deliverables with technical requirements.
- Oversaw quality assurance processes to uphold elevated standards in project outcomes.
- Oversaw automation and building monitoring systems for optimal performance.
- Updated and improved calibration database to ensure accuracy and reliability.
- Executed critical decision-making processes to guide project direction.
- Facilitated development and reporting of KPIs, metrics, and analytics.
- Coordinated project deadlines, ensuring tasks were completed on schedule and aligned with project goals.
- Collaborated with scientists to ensure alignment on project specifications.
- Coordinated facilities maintenance activities to enhance operational efficiency.
- Supervised daily operations of facility maintenance teams.
- Coordinated preventive maintenance schedules for building systems.
- Managed vendor relationships to ensure quality service delivery.
- Engaged with clients to understand their needs and expectations.
- Resolved customer issues and provided creative solutions.
- Facilitated communication between teams to resolve issues promptly.
- Issue identification and resolution
- Client Relations Management
- Oral and Written Communication
- Facilitated team development initiatives to enhance skills and performance.
- Scheduled work order repairs and equipment moves.
- Process preventative maintenance equipment plans, updates and retirements.
- Provide effective and efficient delivery, maximized technician productivity and minimized customer business interruptions.
- Evaluated equipment performance and recommended improvements.
- Collaborated with management to optimize workflow efficiency.
- Generated reports outlining latest updates, results, and proposed solutions.
- Managed projects from conception through completion ensuring deadlines were met.
- Created reports on system performance and usage for management review.
- Performed regular maintenance checks on all systems in order to maintain peak performance levels.
- Resolved customer issues in a timely manner utilizing problem solving skills.
- Reported project progress, site problems and labor status to supervisors.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
Operations Manager/Facility Manager
Inotiv (formerly Envigo)
Boyertown, PA
12.2019 - 07.2022
- Directed facility operations efficiently to optimize workflow and productivity.
- Managed daily operations to ensure compliance with regulatory standards.
- Led team of 15 in daily operations, ensuring seamless workflow and productivity.
- Oversaw inventory management and supply chain processes for efficient production.
- Implemented process improvements that enhanced operational efficiency and effectiveness.
- Directed facility management personnel and consultants to create business plan that optimized facility operations.
- Coordinated cross-functional teams to streamline project execution and delivery.
- Collaborated with leadership to align operational strategies with company goals.
- Developed training programs to enhance staff skills and operational knowledge.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Facilitated ongoing development of expanded staff, innovative processes, and successful client onboarding, resulting in repeat revenue
- Facilitated growth exceeding 100% year over year through innovative project designs and implementation of strict protocols.
- Established loyal account base and fostered long-term business relationships with Fortune 500 pharmaceutical, VC-funded start-up, early stage biotechnology, CRO, and academia accounts.
- Managed all facets of equipment installation, maintenance, and repair for internal and external services.
Operations Manager/Facility Manager
Horizon Discovery
Boyertown, PA
09.2014 - 12.2019
- Managed financial activities and budgets, ensuring accurate accounting and timely payroll processing to support operational stability.
- Planned delivery routing and optimized team workflows to support promotional initiatives and enhance overall operational effectiveness.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Recruited, hired, and trained personnel to establish key internal functions and clarify position scopes within the new organization.
Operations Manager
SAGE Labs
Boyertown, PA
08.2011 - 09.2014
- Developed processes that supported long-term business goals and contributed to profit growth.
- Coordinated with division-level managers across operations, sales, finance, human resources, safety, and compliance to align objectives in matrix management environment.
- Fostered effective communication among unit staff and leadership, minimizing miscommunications and ensuring deadlines were met.
Vivarium Supervisor
SAGE Labs
Boyertown, PA
03.2010 - 08.2011
- Conducted annual evaluations and reviews, delivering feedback that enhanced employee performance.
- Collaborated with management team to define roles and responsibilities, clarifying team structure and accountability.
- Realigned job assignments and schedules to adapt to dynamic business needs, considering processes, employee expertise, and customer requirements.
- Assessed employee performance and mentored individuals to develop skills in targeted areas.
Customer Support Specialist
Ace Animals, Inc.
Boyertown, PA
07.2007 - 03.2010
- Boosted customer satisfaction by implementing targeted strategies to address needs and resolve concerns.
- Provided primary support to internal and external customers, achieving prompt resolution of inquiries.
- Analyzed customer issues and caller trends to identify improvement areas and develop proactive solutions.
- Completed 20-30 new orders per day with 100% accuracy and consistently high customer satisfaction scores.
Administrative Assistant
Ace Animals, Inc.
Boyertown, PA
01.1997 - 07.2007
- Resupplied inventory and initiated purchase orders to maintain stock availability for operational needs.
- Streamlined filing system, enhancing document retrieval speed and accessibility for team members.
- Coordinated with vendors and contractors to process orders and ensure timely execution of tasks.
- Compiled comprehensive expense reports and submitted requests for capital expenditures.
- Handled confidential documents in an organized fashion according to established protocol.
Education
General Studies -
Montgomery County Community College
Blue Bell, PASkills
- Technical Support
- Facility Management
- Preventive Maintenance
- Safety Compliance
- Project Management
- Deliverables
- Metrics
- Process Improvement
- Deadline Management
- Records Organization
- Client Engagement
- Collaboration
- Team Development
- Problem-Solving
- Problem Anticipation
- Resolution
- Multitasking
- Prioritization
- Software proficiency
Certification
- Adult First Aid/CPR/AED plus Bloodborne Pathogens - American Red Cross
- Facility Coordinator - CBRE
- Institutional Animal Care & Use Committee Training - Pennsylvania Society of Biomedical Research
- 101 and 102 Series, Institutional Animal Care & Use Committee Training - American Association for Laboratory Animal Sciences
- Breeding Strategies for Maintaining Colonies of Laboratory Mice - The Jackson Laboratory
- Efficient Mouse Colony Management - The Jackson Laboratory
- Genetic Engineering Unlocked: Cre-lox and Beyond - The Jackson Laboratory
- How to Excel at Managing and Supervising People - Skillpath
References
References available upon request.
Timeline
Technical Supervisor
CBRE
07.2022 - Current
Operations Manager/Facility Manager
Inotiv (formerly Envigo)
12.2019 - 07.2022
Operations Manager/Facility Manager
Horizon Discovery
09.2014 - 12.2019
Operations Manager
SAGE Labs
08.2011 - 09.2014
Vivarium Supervisor
SAGE Labs
03.2010 - 08.2011
Customer Support Specialist
Ace Animals, Inc.
07.2007 - 03.2010
Administrative Assistant
Ace Animals, Inc.
01.1997 - 07.2007
General Studies -
Montgomery County Community College