Leanne Odum
Gloucester,USA
Summary
Accomplished professional specializing in healthcare support and customer service excellence. Skilled in team leadership and effective problem-solving strategies. In-depth understanding of medical terminology and business processes, driving operational success and enhancing client interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Healthcare Aide
Tempus Unlimited
Gloucester, MA
10.2024 - Current
- Provide daily care and companionship to elderly and disabled clients in their homes.
- Ensure a safe, stable, and supportive environment.
- Assist with daily activities including hygiene, mobility, and meals.
Cashier / Customer Service
Richdale Food Shops
East Gloucester, MA
01.2023 - 09.2024
- Performed point-of-sale operations prioritizing professionalism in customer service.
- Facilitated lottery, gasoline, and in-store purchases to improve transaction accuracy.
- Assisted in stocking and implementing merchandising strategies for better inventory control.
Assistant Manager
Engine House Restaurant
Salem, MA
02.2016 - 03.2020
- Oversaw restaurant operations and led a team of up to 12 employees.
- Managed cash drops, hiring and training, inventory, and customer relations.
- Ensured quality food service and resolved staff and customer concerns promptly.
Education
No Degree - Forensic Psychology
Post University
Waterbury, CTHigh School Diploma - Clinical Psychology
Hillsboro-Deering High School
Hillsborough, NH06.2003
Skills
- Geriatric care services
- Kitchen management practices
- Food quality standards
- Point of sale systems expertise
- Issue resolution strategies
- Merchandising strategies
- Proficient in Word and Excel applications
- Understanding of healthcare terminology
- Leadership in training initiatives
- Financial insight skills
- Effective multitasking
Certification
- Catholic Charities – Lynn, MA: Office & Medical Administration Training
- April 2016 – July 2016
- Medical Terminology
- Microsoft Word & Excel
- Business and Office Administration
- Typing and Computer Proficiency
Timeline
Home Healthcare Aide
Tempus Unlimited
10.2024 - Current
Cashier / Customer Service
Richdale Food Shops
01.2023 - 09.2024
Assistant Manager
Engine House Restaurant
02.2016 - 03.2020
No Degree - Forensic Psychology
Post University
High School Diploma - Clinical Psychology
Hillsboro-Deering High School