Leanne Owens
Tulsa,OK
Summary
Successful Customer Care Representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
US Cellular
11.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Communicated with clients regarding account services, statements, and balances.
Pharmacy Technician
Walgreens
09.2019 - 02.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Designated Hitter
Walgreens
12.2018 - 09.2019
- Assisted in maintaining store cleanliness, resulting in a welcoming environment for customers.
- Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
- Collaborated with team members to ensure smooth operations during peak hours.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.
Assistant Manager
Arby's
08.2015 - 12.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Crew Member
Arby's
05.2013 - 08.2015
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Tahlequah High School
Tahlequah, OK05.2013
Skills
- Database Research
- Data Entry
- Customer Service
- Payment Processing
- First Call resolution
- Call center experience
- Professionalism
- Customer service excellence
- Continuous Improvement
Certification
- Adult First Aid/CPR/AED, American Red Cross - 1/23/24-1/23/26
Timeline
Customer Care Representative
US Cellular
11.2020 - Current
Pharmacy Technician
Walgreens
09.2019 - 02.2021
Designated Hitter
Walgreens
12.2018 - 09.2019
Assistant Manager
Arby's
08.2015 - 12.2018
Crew Member
Arby's
05.2013 - 08.2015
High School Diploma -
Tahlequah High School
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