Leanne Parsons
Birmingham,AL
Summary
Dynamic Front Office Coordinator with a proven track record at Cardiology, PC, excelling in appointment scheduling and customer service. Recognized for building strong client relationships and maintaining an organized office environment. Detail-oriented and a fast learner, adept at multitasking and ensuring efficient operations to enhance patient experiences. I have also been a stay at home mother on and off. My son is older now, so I am ready to go back to work for good.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Cardiology, PC.
04.2020 - 05.2021
- Coordinated appointments and ensuring efficient scheduling for staff and clients.
- Supported administrative tasks including filing, data entry, verifying insurance, and answering all incoming calls.
- Communicated effectively with clients, addressing inquiries and providing information as needed.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
Customer Service Representative
Business Interiors
04.2017 - 08.2018
- Learned various applications including CORE to order office furniture for many clients including Mercedes Benz US International INC., DCH Hospital, and many Universities in Alabama
- Collaborated with our warehouse, scheduler, project manager, furniture manufacturers and clients to make sure furniture arrived on time and was not damaged.
- Always kept clients informed of furniture ship dates and delivery dates.
- Made sure all balances were paid and up to date.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Service Advisor
Townsend Nissan
06.2011 - 05.2015
- Scheduled all repairs and maintenances on vehicles.
- Greeted all clients with a smile while building a strong customer base.
- Collaborated with technicians to communicate repair status, costs and timelines effectively.
- Learned Dealertrack software, trained for warranty administrator, and express team leader.
- Won Owners First Award every year for excellent customer service.
Front Office Coordinator
Ellison Financial Group
01.2010 - 06.2011
- Maintained office supplies inventory, facilitating timely reordering to ensure availability.
- Balanced all transactions for different companies in Birmingham area.
- Supported administrative tasks including filing, mail, data entry, and document preparation.
- Answered all calls and kept front office neat and organized
- Developed strong relationships with clients.
Education
No Degree - Psychology And Sociology
University of Alabama At Birmingham
Birmingham, AL02-1998
No Degree - General Studies
Jefferson State Community College
Birmingham, AL02-1996
Skills
- Customer service expert
- Appointment scheduling / Verifying Insurance
- Multitasking and organization
- Fast learner
- Relationship building
- Extremely detailed in all areas of work
Certification
Certified Service Advisor
Timeline
Front Office Coordinator
Cardiology, PC.
04.2020 - 05.2021
Customer Service Representative
Business Interiors
04.2017 - 08.2018
Service Advisor
Townsend Nissan
06.2011 - 05.2015
Front Office Coordinator
Ellison Financial Group
01.2010 - 06.2011
No Degree - Psychology And Sociology
University of Alabama At Birmingham
No Degree - General Studies
Jefferson State Community College
Owners First Award for Excellence in Customer service
Provided outstanding and consistent performance results in sales, customer service satisfaction, and owner loyalty.