Leanne Patel
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level legal assistant/paralegal position. Ready to contribute to the team's success and help achieve company goals. Recent graduate with a paralegal certification, goal-oriented with experience in writing, research, administrative support, customer service, and hospitality. Seeking new opportunities to apply demonstrated ability in interpreting legal documents and policies. Ultimate aim is to find and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Remote Customer Service/Knowledge Support
Warby Parker
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Responded to emails and phone calls from customers regarding billing, account information, and general inquiries
- Resolved and researched customer issues according to company policies and applicable state laws
- Created positive consumer relationships via clear written/verbal communication, empathy, and active listening
- Achieved and maintained 95%-100% positive customer service reviews.
Lead Esthetics Educator and Lead Esthetician
Rivage Day Spa
05.2016 - 08.2019
- Directed, scheduled and trained 6 estheticians
- Pioneered award-winning skincare protocols/services
- Managed all skincare inventory and cost control
- Planned and coordinated continued education/trainings for Esthetics department
- Performed all related services on clients
- Resolved client complaints
- Developed and maintained computerized record management to store and process data information to generate reports/inventory.
Esthetics Educator
Douglas J Aveda Institute
03.2015 - 05.2016
- Coach esthetics students to meet service and retail goals utilizing time and coaching techniques
- Ensure safe and sanitary practices by students in the classroom and in the spa
- Continuously check in with students to ensure they understand the content, and adjust my teaching style to coordinate with their individual learning styles
- Loss prevention
- Taught intro to skincare and state laws to new esthetic students
- Managed a classroom of 12 students
Education
Paralegal Studies Certification -
Boston University
Boston09.2024
BS of Literature -
Central Michigan University
Mount Pleasant, MI12.2005
Skills
- Legal Research
- Proficient in MS Office
- Office Administration
- Document drafting
- Administrative Support
- Research and data collection
- Case Summaries
- Database Research
- Exceptional writer
- Project Management
- Negotiation
- Client Support
Timeline
Remote Customer Service/Knowledge Support
Warby Parker
03.2022 - Current
Lead Esthetics Educator and Lead Esthetician
Rivage Day Spa
05.2016 - 08.2019
Esthetics Educator
Douglas J Aveda Institute
03.2015 - 05.2016
Paralegal Studies Certification -
Boston University
BS of Literature -
Central Michigan University
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