Leanne Sardeson
Niangua,MO
Summary
Results-driven professional with a solid foundation in kitchen operations and warehouse management. Skilled in problem-solving and staff development, focused on delivering exceptional customer service and ensuring compliance with health regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Leader
Buc-ee's
Springfield, Missouri
11.2023 - Current
- Supervised daily food service operations in a fast-paced environment.
- Trained staff on food safety and sanitation procedures.
- Coordinated inventory management and restocking of food items.
- Ensured compliance with health regulations and company standards.
- Assisted in developing staff schedules to optimize coverage.
- Managed customer inquiries and resolved service issues effectively.
- Collaborated with team members to maintain a clean workspace.
- Supervised kitchen staff in the daily operations of the restaurant.
- Maintained cleanliness of kitchen equipment, utensils and work areas.
Warehouse/Purchasing/Returns Specialist
Salon Service Group
Springfield, MO
02.2022 - 11.2023
- Processed customer returns efficiently and accurately for a leading beauty supply distributor.
- Coordinated with vendors to resolve return discrepancies and manage inventory levels.
- Maintained records of returned products using inventory management software consistently.
- Collaborated with warehouse teams to ensure timely processing of returned merchandise.
- Maintained accurate records of all returned items in database systems.
- Collaborated with purchasing department to ensure that returned items were handled according to company protocols.
- Managed customer relations by responding promptly to inquiries, complaints, and requests regarding returns.
- Inspected products upon receipt for damage or defects prior to restocking shelves.
- Evaluated product condition and determined whether the return was eligible for a refund or exchange.
- Performed regular audits of physical inventories against system records related to returns processing.
- Processed refunds in accordance with company policies and procedures.
- Tracked shipments from vendors that contained returned goods and updated relevant databases accordingly.
- Interacted with vendors when necessary to facilitate timely resolution of return issues.
- Generated weekly reports summarizing return activity and submitted them to management.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Rotated through various departments to meet demands of business.
- Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
- Leveraged computer, RF and powered equipment to put away and pull orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Oversaw warranty counseling process to manage expense controls.
Patient Transporter
Mercy Hospital Springfield
Springfield, MO
09.2020 - 02.2022
- Transported patients safely to various departments within the hospital.
- Assisted medical staff with patient transfers during critical situations.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Communicated effectively with patients to ensure comfort during transport.
- Collaborated with nursing staff to coordinate patient movement schedules.
- Monitored patient's condition while in transit and reported changes promptly.
- Adhered to safety protocols while handling sensitive patient information and equipment.
- Trained new staff on proper transport procedures and hospital policies.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Greeted patient and explained transport plan and destination.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Checked all medical documents for accuracy prior to transporting patients.
Prep Cook
Split Social Kitchen
Springfield, Missouri
06.2020 - 09.2020
- Prepared ingredients following recipes and portion guidelines.
- Maintained cleanliness of kitchen tools and workstations.
- Assisted chefs with food preparation and presentation tasks.
- Organized inventory and restocked supplies as needed.
- Coordinated with team members to ensure smooth kitchen operations.
- Monitored food safety and sanitation protocols consistently.
- Supported menu changes by prepping seasonal ingredients.
- Communicated effectively with staff during busy service periods.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Checked freshness of food and ingredients prior to use.
- Followed recipes to prepare meals according to customer specifications.
Activity Aid/Behavioral Job Coach
Northwest Community Services
Higginsville, Missouri
06.2017 - 2018
- Supported clients in developing job readiness skills through personalized coaching sessions.
- Collaborated with local employers to identify job opportunities for program participants.
- Maintained accurate records of client interactions and progress within the organization's system.
- Provided ongoing support to clients during job placements to ensure successful transitions.
- Facilitated group sessions that addressed topics such as anger management, assertiveness training, and coping skills development.
- Developed meaningful relationships with clients based on trust, respect and understanding.
- Assisted in the development of daily living skills such as budgeting, grocery shopping, housekeeping.
- Participated in team meetings to discuss client progress or concerns.
- Provided advocacy services for clients who need assistance accessing community resources.
- Developed strategies to improve communication between clients and their families or caregivers.
- Monitored client's behaviors and documented results in accordance with agency standards.
- Attended workshops or seminars relevant to behavioral coaching methods.
- Provided guidance, support, and feedback to clients on their progress.
- Assisted clients in developing personal goals related to behavioral changes.
- Adhered to professional ethical standards set forth by local governing bodies.
- Encouraged positive reinforcement techniques with family members and other significant persons in the client's life.
- Maintained accurate records of client interactions including progress notes and incident reports.
- Supported clients during transitions from one setting to another.
- Provided crisis intervention services when needed by helping clients identify alternate solutions to difficult situations.
- Assessed environmental triggers that can lead to problem behaviors and developed strategies for managing them effectively.
- Mentored program participants by answering questions and directing throughout work shift.
- Supported participants to assist in achieving vocational and non-vocational goals.
- Worked with individuals to complete application documents for relevant vocations.
- Tracked and reported on clients' progress towards employment goals using case management tools.
- Identified and resolved barriers to employment through one-on-one coaching and support.
Education
High School Diploma -
Fair Grove High School
Fair Grove, MO05-1994
Skills
- Food safety and quality assurance
- Inventory and material management
- Staff training and development
- Customer service excellence
- Kitchen and warehouse operations
- Time management strategies
- Problem solving techniques
- Data entry accuracy
- Team collaboration skills
- Attention to detail
- Critical thinking abilities
- Product knowledge expertise
- Shipment tracking and logistics
- Microsoft Office proficiency
- Shipping and receiving operations
- Customer RMA processing
Certification
- Forklift certified
References
References available upon request.
Timeline
Food Service Leader
Buc-ee's
11.2023 - Current
Warehouse/Purchasing/Returns Specialist
Salon Service Group
02.2022 - 11.2023
Patient Transporter
Mercy Hospital Springfield
09.2020 - 02.2022
Prep Cook
Split Social Kitchen
06.2020 - 09.2020
Activity Aid/Behavioral Job Coach
Northwest Community Services
06.2017 - 2018
High School Diploma -
Fair Grove High School