Leanne Vasquez
Yuma,AZ
Summary
Organized, dependable, hardworking and passionate candidate successful at managing multiple priorities with a positive attitude and strong organizational skills willingness to take on added responsibilities. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Michaels Arts And Crafts
Yuma, AZ
09.2004 - Current
- Responsible for greeting customers and managing cash registers while also helping them find anything within the store.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Lead and motivate a team of associates to ensure the store meets or exceeds sales goals, customer service standards, and operational excellence
- Develop strategies to increase customer engagement and loyalty, while driving profitable sales growth
- Monitor daily operations, including cash management, inventory control, loss prevention, and safety/security
- Ensure compliance with all company policies and procedures, as well as local, state, and federal laws
- Manage staffing training, and developing employees in accordance with company guidelines
- Create an environment that encourages collaboration, innovation, and creativity
- Oversee merchandising activities, ensuring product is properly displayed and stocked
- Maintain accurate records of employee performance, attendance, and payroll
- Handle customer inquiries and complaints in a professional manner
- Participate in community outreach initiatives to build relationships with customers and potential customers
- Actively promote Michaels Rewards program and other promotion
Office Manager's Assistant
County Rv Repair
6821 Gila Ridge RD
01.2001 - 04.2005
- Responsibilities including answering phone calls and emails, creating new office protocols that increase productivity, scheduling appointments and events, ordering supplies when needed, and assisting with marketing.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managing the new claims workflow, logging and maintaining accurate data in the claims management system, responding to customer enquiries and providing claim updates.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
Education
GED -
Kofa High School
Yuma, AZSkills
- Exceptional Customer Service
- Data Entry, Including Cash Handling Bank Deposits Credit Card Payments Maintaining a Daily Cash Logs tracking cash Inflows and Outflows
- Expertise in Sales and Handling Orders
- Team Leadership Training and Coaching
- Problem Solving
- Product Knowledge
- Inventory/Audits
- Filing Daily, Monthly, YTD Reports
- Trustworthy, Friendly, Positive Attitude, Organized, Responsible
Affiliations
- Event Planning, Creative,
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Manager
Michaels Arts And Crafts
09.2004 - Current
Office Manager's Assistant
County Rv Repair
01.2001 - 04.2005
GED -
Kofa High School