Leannie Gore
Summary
I’ve worked in customer service long enough to know it’s really about people — staying patient, reading situations, and finding solutions without making things harder. I’m reliable, easy to work with, and I take pride in doing my job well even when things get hectic. I’m looking to build on that experience and move toward a more professional long-term career.
Overview
3
3
years of professional experience
Work History
Pool Cocktail Server
Hyatt
Clearwater Beach, FL
06.2025 - Current
- Served a variety of cocktails and beverages to guests in a fast-paced environment.
- Maintained cleanliness and organization of bar and serving areas throughout shifts.
- Assisted guests with menu selection, providing recommendations based on preferences.
- Processed orders efficiently using POS system & tablets, ensuring accurate billing and payments.
- Assisting help in occasional bartending & collaborated across departments including fine dining, SHOR, to maintain service excellence during peak hours.
- Handling all varies of weather (rain, hot, etc) on pool deck
- Daily logs of any incident reports on unsatisfied guest to ensure we keep customers happy and satisfied for approval of return.
- Facilitated the onboarding of new staff members asa designated Team Trainer.
- Upselling to complete our monthly goal as a team
Cocktail/Cabana Server
Hilton
Orlando, FL
01.2025 - 05.2025
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized bar area.
- Enhanced guest experience by providing efficient and friendly poolside service.
Resort Server
Marriott Vacation Club
Orlando, FL
07.2023 - 01.2025
- Served a variety of cocktails and beverages to guests in a fast-paced environment.
- Checked guests' identification before serving alcoholic beverages.
- Created guest experiences/memories for timeshare customers from all over the world. Creating regulars that had repeated vacations within establishment
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
High School of Commerce
Springfield Massachusetts 06.2014
Skills
- Strong multitasking
- Highly reliable
- Outgoing personality
- Cleanliness and hygiene
- Creativity and innovation
- Drink knowledge
Timeline
Pool Cocktail Server
Hyatt
06.2025 - Current
Cocktail/Cabana Server
Hilton
01.2025 - 05.2025
Resort Server
Marriott Vacation Club
07.2023 - 01.2025
High School Diploma -
High School of Commerce