Leanny Rodriguez
Orlando,FL
Summary
Dynamic leader with proven expertise in enhancing team productivity and customer service at Walmart. Excelled in staff development and performance coaching, significantly increasing team efficiency. Skilled in employee scheduling and motivational techniques, adept at aligning departmental goals with corporate vision. Demonstrated success in implementing strategic bookkeeping improvements at Polanco Transportation, showcasing strong decision-making and influencing skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
Orlando Fl
06.2010 - 06.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Book Keeping
Polanco Transportation
Orlando, Fl
10.2009 - 06.2010
- Increased productivity of bookkeeping team by providing ongoing training and support on accounting software and best practices.
- Improved property management efficiency by streamlining bookkeeping processes and implementing new software tools.
- Implementing training program for client staff to oversee accounting and bookkeeping systems.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
Education
High School Diploma - General
Colonial High School
Orlando Fl05.2009
Skills
- Customer Focus
- Motivational Skills
- Influencing skills
- Employee Scheduling
- Performance Coaching
- Staff Development
- Team Leadership
- Customer Service
- Decision-Making
- Team Development
- Staff Management
- Staff Training
Certification
I’m electric pallet jack certified
Also walkie stalker certified
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Team Leader Manager
Walmart
06.2010 - 06.2024
Book Keeping
Polanco Transportation
10.2009 - 06.2010
High School Diploma - General
Colonial High School