Leanza Gibaud
Rochester
Summary
Dynamic professional with a proven track record at ADP, specializing in relationship building and customer service. Achieved New York State Health Insurance License, showcasing resilience and commitment. Skilled in mentoring and leadership development, contributing to team success. Consistently delivers exceptional results while fostering positive client experiences under pressure.
Overview
4
4
years of professional experience
Work History
District Manager
Adp- Automated Data Processing
Rochester
08.2023 - Current
- Assisted customers in product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features and promotions to boost sales.
- Handled customer inquiries and resolved issues promptly and professionally.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Mentored new sales associates in customer service techniques.
Server
DRIVE SHACK
West Palm Beach
09.2022 - 04.2023
- Demonstrated versatility by working in a fast-paced environment
- Provided excellent customer service while handling multiple tasks simultaneously
- Managed customer complaints and concerns in a professional and courteous manner, resolving issues promptly and ensuring a positive dining experience
Sales Intern
AFLAC
Rochester
06.2022 - 08.2022
- Built and nurtured relationships with key decision-makers in businesses, showcasing the benefits of AFLAC insurance products and securing new accounts.
- Achieved New York State Health Insurance License
- Worked as an insurance agent for Agosto Fitness
- Presented persuasive sales pitches to potential clients
- Utilized Excel and other data analysis tools to track and monitor policyholders accounts
Server / Bartender
RIDGEMONT COUNTRY CLUB
Rochester
06.2022 - 08.2022
- Memorized account name and numbers to provide personalized service of every club member
- Ensured efficient and timely service to club members
Server
GUISEPPE'S
Rochester
06.2021 - 01.2022
- Worked various positions including counter service, serving, party hosting, and catering
- Provided exceptional customer service and maintained a positive dining experience for guests
Education
Bachelor of Arts - Business Administration - Management
KEISER UNIVERSITY
West Palm Beach, FL01.2023
Skills
- Self-Motivation
- Leadership development
- Resilience and Perseverance
- Energetic and Fun
- Poise under Pressure
- Relationship Building
Hobbies and Interests
- Sports
- Working out
- Technology
- Boating
Community Service
Organized/Worked A Car Show, Coordinated with vendors., Marketing strategy., Designed and implemented logistical plans.
Accomplishments
- Median days between open and closed won- 0 days
- Averaged 102 point day
- Lead all of down market in cav
- Superstarts
- Cap Promotion
- 2 time referral driver of the month winner
- 2 time rookie of the month winner
- Team member of the month winner
- Regional referral of the month winner
Timeline
District Manager
Adp- Automated Data Processing
08.2023 - Current
Server
DRIVE SHACK
09.2022 - 04.2023
Sales Intern
AFLAC
06.2022 - 08.2022
Server / Bartender
RIDGEMONT COUNTRY CLUB
06.2022 - 08.2022
Server
GUISEPPE'S
06.2021 - 01.2022
Bachelor of Arts - Business Administration - Management
KEISER UNIVERSITY