Le'Asia Simpson
Southfield,USA
Summary
To seek and maintain full-time position as a dental office manager, front desk receptionist, or treatment plan coordinator. Additionally, I am seeking to work with a company that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Claims Resolution Specialist
Great Expressions Dental Centers
01.2024 - Current
- Prepared patient statements, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reconciled accounts receivable ledger to verify payments and resolve variances. Input financial data and produced reports using Trinity.
- Spearheaded training initiatives for newer team members, fostering a positive work environment and promoting professional growth.
- Increased accuracy in claims assessment through meticulous record-keeping and organized documentation.
Billing and Insurance Coordinator
Eastside Implants and Periodontics
01.2023 - 01.2024
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
Office Manager
Refresh Dental
08.2020 - 12.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 13.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Dental Receptionist
My Community Dental Centers
12.2018 - 06.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Office Manager (Internship)
SR Audio Inc.
05.2018 - 08.2018
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
Education
Bachelor Of Science - Business Administration And Management
Wayne State University
01.2024
General Studies
Jackson Community College
Jackson, MI05.2018
Skills
- 57 wpm typing speed
- Google Drive
- Profound Leadership
- Microsoft Software Certified
- Strategic Planning
- Data Entry
- Adaptability and Flexibility
- Analytical and Critical Thinking
- Interpersonal Communication
- Team Building
- Quickbooks
- Dentrix
- Eaglesoft
- Open Dental
Timeline
Claims Resolution Specialist
Great Expressions Dental Centers
01.2024 - Current
Billing and Insurance Coordinator
Eastside Implants and Periodontics
01.2023 - 01.2024
Office Manager
Refresh Dental
08.2020 - 12.2023
Dental Receptionist
My Community Dental Centers
12.2018 - 06.2020
Office Manager (Internship)
SR Audio Inc.
05.2018 - 08.2018
General Studies
Jackson Community College
Bachelor Of Science - Business Administration And Management
Wayne State University