Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leatrice Stevenson

Greenville,MS

Summary

Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Huddle House Restaurant
GREENVILLE , MS
03.2019 - 12.2024
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Lead Cook

Huddle House
Greenville, MS
02.2017 - 02.2019
  • Completed workstation set up and break down, properly disposing of leftover food.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Prepared garnishes for later use in meal production.
  • Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
  • Monitored culinary standards and operational guidelines for kitchen areas, food preparation and facility conditions.

Customer Service Representative

Kmart, Sears Holding
Greenville, MS
05.2014 - 01.2017
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

Associate of Arts - Child Development

Mississippi Delta Community College
Moorhead, MS
05-2017

High School Diploma -

Greenville High School
Greenville
05-2013

Skills

  • Team building and leadership
  • Team management
  • Employee scheduling
  • Work station sanitation
  • ServSafe
  • Multitasking
  • Safe food handling
  • Cooking procedures
  • Food and safety standards

Timeline

Assistant Store Manager

Huddle House Restaurant
03.2019 - 12.2024

Lead Cook

Huddle House
02.2017 - 02.2019

Customer Service Representative

Kmart, Sears Holding
05.2014 - 01.2017

Associate of Arts - Child Development

Mississippi Delta Community College

High School Diploma -

Greenville High School

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Leatrice Stevenson