Leatrice Stevenson
Greenville,MS
Summary
Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Huddle House Restaurant
GREENVILLE , MS
03.2019 - 12.2024
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lead Cook
Huddle House
Greenville, MS
02.2017 - 02.2019
- Completed workstation set up and break down, properly disposing of leftover food.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Prepared garnishes for later use in meal production.
- Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
- Monitored culinary standards and operational guidelines for kitchen areas, food preparation and facility conditions.
Customer Service Representative
Kmart, Sears Holding
Greenville, MS
05.2014 - 01.2017
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Associate of Arts - Child Development
Mississippi Delta Community College
Moorhead, MS05-2017
High School Diploma -
Greenville High School
Greenville05-2013
Skills
- Team building and leadership
- Team management
- Employee scheduling
- Work station sanitation
- ServSafe
- Multitasking
- Safe food handling
- Cooking procedures
- Food and safety standards
Timeline
Assistant Store Manager
Huddle House Restaurant
03.2019 - 12.2024
Lead Cook
Huddle House
02.2017 - 02.2019
Customer Service Representative
Kmart, Sears Holding
05.2014 - 01.2017
Associate of Arts - Child Development
Mississippi Delta Community College
High School Diploma -
Greenville High School
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