LEAUNA HENKE
Plattsmouth,NE
Summary
Dynamic professional with extensive experience at Canvas Credit Union, excelling in data entry and customer service. Proven ability to resolve complex issues with empathy while maintaining accuracy in high-pressure environments. Proficient in Salesforce and adept at financial analysis, consistently delivering exceptional support and enhancing client satisfaction.
Overview
3
3
years of professional experience
Work History
COMMUNICATION CENTER REPRESENTATIVE II
Canvas credit union
Lone Tree, CO
11.2024 - Current
- Input member data into multiple, different systems with accuracy and efficiency.
- Processed over 100 daily financial transactions with 99% accuracy, contributing to departmental efficiency.
- Provided quick and simple resolutions to members, demonstrating the capability to handle diverse customer situations.
- Maintained composure under pressure, and de-escalated challenging scenarios with empathy.
LIFE INSURANCE REPRESENTATIVE
Physicians mutual Insurance company
Omaha, NE
10.2023 - 03.2024
- Streamlined over-the-phone payment processing and setup of automatic withdrawals for clients.
- Delivered advanced customer service, offering support to clients experiencing distress.
- Redirected calls to ensure connection with appropriate departments or representatives.
- Maintained accurate records of payment information and updated client accounts promptly.
CLIENT COORDINATOR ASSISTANT
Milan laser hair removal
Omaha, NE
08.2022 - 07.2023
- Provided national support for scheduling client appointments at various locations.
- Maintained accurate client records, including contact information, and service history.
- The average caseload is 80 calls per day, along with live chats and emails; responding to client inquiries, providing directions, etc.
- Coordinated with clinics, informing them of client requests or appointment changes.
Education
Some College (No Degree) - CYBER SECURITY
Metropolitan State University
DenverSome College (No Degree) - IT INNOVATION
University of Omaha At Nebraska
Omaha, NESkills
- Data entry and organization
- Microsoft Office proficiency
- Salesforce expertise
- Payment processing
- Communication skills
- Adaptability and problem solving
- Financial analysis
Timeline
COMMUNICATION CENTER REPRESENTATIVE II
Canvas credit union
11.2024 - Current
LIFE INSURANCE REPRESENTATIVE
Physicians mutual Insurance company
10.2023 - 03.2024
CLIENT COORDINATOR ASSISTANT
Milan laser hair removal
08.2022 - 07.2023
Some College (No Degree) - CYBER SECURITY
Metropolitan State University
Some College (No Degree) - IT INNOVATION
University of Omaha At Nebraska
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