Leslie A Vazquez Gomez
Lehi
Summary
Enthusiastic professional with experience in both customer service and student support. Strong communication and problem-solving skills with a passion for helping others, building positive relationships, and creating supportive experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Student Service Representative
Intelvio
Pleasant Grove
10.2023 - Current
- Guided students through program processes and provided ongoing support throughout their educational experience.
- Assisted students with course access, certification, account, and program-related questions through phone and email support.
- Responded to student inquiries promptly while maintaining professional and helpful communication.
- Troubleshot issues related to online learning platforms, student portals, and billing concerns.
- Collaborated with team members and other departments to resolve student issues efficiently.
- Escalated complex cases when necessary to ensure timely resolution.
- Maintained accurate records of student interactions using CRM. (Notes)
- Worked with team to manage a high volume of inbound calls, voicemails, and emails in a fast-paced environment.
- Demonstrated patience, problem-solving, and strong communication skills while assisting students.
Shift Leader in Training
Chick-fil-A
Orem
02.2019 - 08.2023
- Demonstrated ability to lead, motivate and manage team in a fast-paced environment.
- Provided guidance to employees on work performance.
- Resolved conflicts between team members in a professional manner while maintaining a positive work environment.
- Collaborated with other leaders to improve efficiency.
- Demonstrated ability to lead, motivate and manage team in a fast-paced environment.
- Assisted customers with product inquiries by providing knowledgeable answers or referring them to the appropriate resources.
- Investigated customer complaints promptly and worked towards resolving them in a timely manner.
- Performed opening and closing tasks, including counting money, setting up registers, and ensuring the cleanliness of the store.
Education
High School Diploma -
Mountain View High School
Orem05-2023
Skills
- Student support
- Customer service
- Student retention strategies
- Issue resolution
- Online learning systems
- Conflict resolution
- Active listening
Languages
Spanish
Native/ Bilingual
Timeline
Student Service Representative
Intelvio
10.2023 - Current
Shift Leader in Training
Chick-fil-A
02.2019 - 08.2023
High School Diploma -
Mountain View High School