Kaylee McCarthy
Student Service Representative
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Pennsylvania Leadership Charter School, enhancing student services and increasing retention rates by developing innovative orientation materials. Skilled in academic motivation and record-keeping, with a knack for cross-cultural sensitivity and career counseling. Demonstrats exceptional attention to detail and communication skills.
Overview
6
6
years of professional experience
Work History
Student Service Representative
Pennsylvania Leadership Charter School
03.2022 - Current
- Developed comprehensive orientation materials to ensure smooth transitions for new students entering the institution.
- Enhanced student support services with proactive outreach to at-risk students, providing tailored resources for their success.
- Contributed to the development of innovative slideshow presentations aimed at introducing children to a virtual learning environment
- Assisted in the implementation of enrollment strategies directed at meeting institutional goals and increasing retention rates.
Workflow Operations Specialist
GeoBlue
08.2021 - 03.2022
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Collected, arranged, and input time sensitive information into database system while maintaining a 99% accuracy rate.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Waitress Supervisor
Limoncello Restaurante & Caterers
06.2018 - 02.2022
- Increased overall dining experience by maintaining high standards of management expectation of customer dining experience and organization.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Assistant Recruiter
New York Life Insurance Co
06.2020 - 09.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong communication skills with internal and external candidates to ensure an excellent hiring experience.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA05.2021
Skills
- Record Keeping Abilities
- Academic advising
- Cross-cultural sensitivity
- Career Counseling
- Coping Skills
- Group Sessions
- Behavior Management
- Guest Services
- School Counseling
- Student Needs Assessments
- Soft Skills
Timeline
Student Service Representative
Pennsylvania Leadership Charter School
03.2022 - Current
Workflow Operations Specialist
GeoBlue
08.2021 - 03.2022
Assistant Recruiter
New York Life Insurance Co
06.2020 - 09.2020
Waitress Supervisor
Limoncello Restaurante & Caterers
06.2018 - 02.2022
Bachelor of Science - Business Management
West Chester University of Pennsylvania
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