Lebogang Ivy Sithole
Orlando,FL
Summary
ID: 9105100721081 | Age: 33
Driver’s License: Florida Code 10 (C1)
Career Objective
I am a self-motivated and independent worker who takes the initiative to learn and grow professionally. My energetic and positive attitude ensures excellent customer service for both clients and colleagues. I thrive in dynamic environments, enjoy working with people, and embrace challenges that foster growth and adaptability.
Overview
9
9
years of professional experience
1
1
Language
Work History
Guide / Animal Educator
Walt Disney World – Animal Kingdom Lodge
, Florida
07.2023 - 07.2024
- Welcomed guests to the savanna overlook and helped them identify various animals
- Created a magical experience by educating guests about animal behaviors and ecosystems
- Ensured guest safety while providing exceptional customer service
- Conducted activities for both children and adults, teaching them about Africa and wildlife conservation.
Hostess
Morning Star
11.2020 - 11.2021
- Greeted and escorted guests to their dining areas while ensuring excellent service
- Managed seating arrangements and provided accurate wait times
- Assisted with special guest requests and maintained a welcoming dining experience.
Walt Disney World, Animal Kingdom Lodge, B Seater
, Florida
08.2019 - 08.2020
- Booking guest reservations into the system
- Greeting guest and leading them to their table
- Explaining menu items to guest
- Filling orders
- Preparing and assembling food items
- Sharing African culture, customs and heritage with guests
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Cultural Care – Au Pair, Au Pair
, California
04.2017 - 12.2018
- Provide attentive childcare, including supervision, meal preparation, morning and bedtime routines, and ensuring the children’s safety at all times
- Assist with educational activities such as homework, reading, arts & crafts, and social skill development
- Organize fun and engaging indoor and outdoor activities, including games, playdates, and outings to parks or extracurricular events
- Transport children to and from school, daycare, and activities while ensuring their safety during travel
- Maintain a clean and organized environment by tidying up play areas, doing children’s laundry, and preparing meals or snacks
- Offer emotional support, encourage positive behavior, and help children develop good manners and independence
- Participate in cultural exchange by sharing aspects of your home country’s traditions while embracing the host family’s culture and lifestyle.
Lobby Greeter
Walt Disney World, Animal Kingdom
, Florida
11.2015 - 11.2016
- Provide a warm and welcoming experience for guests upon arrival, creating an authentic African-themed atmosphere
- Greet guests with enthusiasm, answer questions, and offer assistance with check-in procedures
- Offer guided introductions to the resort’s amenities, including dining options, recreational activities, and transportation services
- Assist guests with directions, providing information about Disney theme parks, attractions, and shuttle schedules
- Engage guests in storytelling and cultural interactions to enhance their stay and create a magical experience
- Ensure the lobby area remains clean, organized, and inviting at all times
- Communicate effectively with front desk staff, concierge, and other departments to provide seamless guest service
- Address guest concerns or special requests in a friendly and professional manner.
Travel Desk Coordinator
MerSETA
04.2015 - 10.2015
- Travel Arrangements: Book and coordinate flights, accommodations, car rentals, and shuttle services for employees
- Itinerary Management: Plan and organize detailed travel itineraries, ensuring efficiency and cost-effectiveness
- Administrative Support: Maintain accurate travel records, process travel requests, and handle travel-related documentation
- Supplier Coordination: Communicate with hotels, airlines, and transport providers to negotiate rates and ensure seamless travel experiences
- Meeting Support: Take minutes during meetings, distribute agendas, and assist with scheduling travel-related meetings
- Customer Service: Address travel-related inquiries, resolve booking issues, and provide support to travelers
- Budget and Compliance: Ensure all travel arrangements comply with company policies and budgetary guidelines.
Education
Grade 12 - undefined
Orhovelani High School
2010
BTech - Tourism Management
Tshwane University of Technology
2014
Skills
- Excellent interpersonal and communication skills
- Customer service and problem-solving abilities
- Strong leadership and teamwork skills
- Sales and negotiation expertise
- Event planning and administrative skills
- Computer literacy (Microsoft Office, scheduling systems)
- Detail-oriented and highly organized
Work Preference
Work Type
Full TimePart TimeGig WorkContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k match4-day work weekPaid sick leaveWork-life balanceCompany CultureStock Options / Equity / Profit SharingQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Guide / Animal Educator
Walt Disney World – Animal Kingdom Lodge
07.2023 - 07.2024
Hostess
Morning Star
11.2020 - 11.2021
Walt Disney World, Animal Kingdom Lodge, B Seater
08.2019 - 08.2020
Cultural Care – Au Pair, Au Pair
04.2017 - 12.2018
Lobby Greeter
Walt Disney World, Animal Kingdom
11.2015 - 11.2016
Travel Desk Coordinator
MerSETA
04.2015 - 10.2015
Grade 12 - undefined
Orhovelani High School
BTech - Tourism Management
Tshwane University of Technology
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