Lebogang Stanley Moshane
Bloemfontein,FS
Summary
Proven hospitality professional with extensive experience at high-profile country clubs. Excelled in enhancing customer satisfaction through exceptional service and maintaining high-speed, error-free food delivery. Skilled in beverage preparation and adept at fostering warm customer relationships, demonstrating a blend of hard and soft skills. Achieved significant improvements in service efficiency and team performance.
Overview
7
7
years of professional experience
Work History
Sever /Food Runner/Bartender
Burning Tree Country Club
2024.05 - Current
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Greeted customers and provided outstanding customer service.
- Arranged tables and chairs for special occasions and events.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Food Runner/Banquet
Jonathan's Landing Golf Club
2023.10 - 2024.05
- Cleared tables immediately after guests left in preparation for next party.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Arranged tables and chairs for special occasions and events.
Sever
Burning Tree Country Club
2023.05 - 2023.10
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Food Runner
St Andrews Country Club
2022.10 - 2023.05
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
Front Desk Receptionist
Protea Hotel by Marriott Breakwater Lodge
2022.02 - 2022.09
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
Housekeeper/Banquet
Boca West Country Club
2019.11 - 2020.04
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Processed sales transactions using POS system.
- Cleaned and maintained dining area and condiment stations.
- Adhered to all safety and sanitation standards while preparing and delivering food.
Front Desk Receptionist
Sun Square Stay Easy City Bowl
2019.02 - 2019.09
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Receptionist/Reservation Agent
Kalahari Resorts Dells
2017.12 - 2018.11
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
Education
Travel And Tourism Diploma - Tourism Management
Motheo TVET Collage
Bloemfontein02.2016
Skills
- Kitchen Support
- Server Support
- Supply Restocking
- Table Bussing
- Food Delivery
- Order Verification
- Foodservice
- Service station maintenance
- Beverage Preparation
- Training and mentoring
Languages
English
Full Professional
Timeline
Sever /Food Runner/Bartender
Burning Tree Country Club
2024.05 - Current
Food Runner/Banquet
Jonathan's Landing Golf Club
2023.10 - 2024.05
Sever
Burning Tree Country Club
2023.05 - 2023.10
Food Runner
St Andrews Country Club
2022.10 - 2023.05
Front Desk Receptionist
Protea Hotel by Marriott Breakwater Lodge
2022.02 - 2022.09
Housekeeper/Banquet
Boca West Country Club
2019.11 - 2020.04
Front Desk Receptionist
Sun Square Stay Easy City Bowl
2019.02 - 2019.09
Front Desk Receptionist/Reservation Agent
Kalahari Resorts Dells
2017.12 - 2018.11
Travel And Tourism Diploma - Tourism Management
Motheo TVET Collage
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