Lechelle Wright
Visalia,CA
Summary
I am an experienced multi-unit leader with a results-driven mentality and strong focus on the development of people. Proven leadership in team building and performance management. Recognized for enhancing operational efficiency, driving sales growth with significant reductions in shrink, while fostering a culture of customer satisfaction. My passion lies in cultivating the inspiration of others and empowering them with the knowledge and tools to succeed.
Overview
12
12
years of professional experience
Work History
Regional Retail Leader
Rite Aid
01.2023 - Current
- Multi- unit leader of 30 store managers and 300+ employees, collaboration to achieve sales targets, shrink goals and other KPI's to ensure operational success and customer satisfaction.
- Leveraged Profit and Loss statements to identify underperforming stores, implementing corrective actions to contribute to overall gross profit.
- Oversaw visual merchandising initiatives across multiple locations, creating an engaging in-store experience that attracted customers and drove prescription and sales growth.
- Implemented loss prevention measures, significantly decreasing inventory shrinkage across the region.
- Conducted performance evaluations for store managers, identifying areas for improvement, and recommending appropriate training or development opportunities.
- Enhanced customer satisfaction by implementing an inviting environment, effective merchandising strategies, and store layouts.
- Developed strong relationships with vendors to increase products in areas of certain demographics and diverse geography.
- Maintained compliance standards within company policies and local regulations across all stores in the region, mitigating potential risks to the business.
- Collaboration with Human Resources to enforce state, company, and union policies to guarantee employee satisfaction.
Regional Human Resources Captain
Rite Aid
01.2019 - 01.2023
- Acted as a liaison between Regional HR Leadership and Store Managers to handle HR-related issues per company policy and state law.
- Collaborated with HR leadership on complex situations and conducted interviews with associates to complete investigations.
- Conducted quarterly regional meetings with all store managers and assistant managers, focusing on Human Resources training and the roll out of all new HR based initiatives.
Regional Trainer
Rite Aid
Tulare, CA
06.2018 - 01.2023
- Conducted regional training sessions for new Store Managers, both internal promotions and external new hires.
- Collaborated with HR and Loss Prevention leaders to ensure all trainees received adequate training in all departments.
- Facilitated and implemented changes to the store manager training program, resulting in company-wide revisions to the program.
- Designed, developed, and delivered a variety of interactive learning activities and materials to contribute to the final store manager training program.
Store Manager
Rite Aid
06.2013 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, inventory controls, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales by implementing excellent customer service and adherence to standard practices.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations.
Education
Associate of Science - Paralegal Studies
College of The Sequoias
Visalia, CA06-2007
Skills
- Leadership development
- Performance evaluation
- Team building
- Verbal and written communication
- Business acumen
- Operational efficiency
- Regulatory compliance
- Shrink control
- Customer relationship management
- Conflict resolution
References
References available upon request.
Timeline
Regional Retail Leader
Rite Aid
01.2023 - Current
Regional Human Resources Captain
Rite Aid
01.2019 - 01.2023
Regional Trainer
Rite Aid
06.2018 - 01.2023
Store Manager
Rite Aid
06.2013 - 01.2023
Associate of Science - Paralegal Studies
College of The Sequoias