Lecia Serrano
San Luis,AZ
Overview
4
4
years of professional experience
Work History
Customer Service/Warehouse Associate
Custom Goods, LLC
Rancho Cucamonga, CA
02.2017 - 04.2019
- Assisted customers with their shipping needs, answered inquiries and complaints professionally and efficiently.
- Operated point-of-sale systems, shipping software, and other relevant technology.
- Resolved customer orders by following defined processes and timelines while adhering to protocols.
Office Assistant
Tropical Breeze Pools, LLC
Fontana, CA
09.2015 - 12.2016
- Answered phone calls and emails regarding client estimates, payments, and company's project deadlines.
- Completed phone calls in a timely manner ensuring satisfaction regarding clients questions and concerns establishing customers return.
- Increased customer satisfaction by providing professional and courteous support to clients.
Education
High School Diploma -
A.B Miller High School
Fontana, CA05.2015
Skills
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call Center Operations
- Call Management
- Microsoft Excel
Timeline
Customer Service/Warehouse Associate
Custom Goods, LLC
02.2017 - 04.2019
Office Assistant
Tropical Breeze Pools, LLC
09.2015 - 12.2016
High School Diploma -
A.B Miller High School