Michelle Garcia
Surge Staffing
Joliet,IL
14
years of professional experience
Dedicated professional with strong customer service, data entry, and administrative support skills. Proven ability to streamline processes and enhance team collaboration, ensuring customer satisfaction and effective communication.
Knowledgeable and dedicated customer service professional with extensive experience in Quality Control industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Customer Service Representative/Inbound Warehouse Associate
9 Months- Assisted customers in resolving inquiries and issues through effective communication.
- Processed transactions accurately, ensuring customer satisfaction and loyalty.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained knowledge of product offerings to provide informed support to customers.
- Documented customer interactions in CRM system for accurate tracking and follow-up.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted in fulfilling customer orders by picking, packing, and preparing items for shipment.
- Utilized warehouse management system to track inventory levels and monitor order status accurately.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Machine Operator
1 Year 3 Months- Operated and monitored machinery to ensure efficient production processes.
- Conducted quality checks to maintain product standards and reduce waste.
- Coordinated with team members to streamline workflow and enhance productivity.
- Performed routine maintenance on equipment to ensure optimal performance.
- Assisted in training new operators on safety protocols and machine operation.
- Troubleshot equipment issues promptly to minimize downtime during shifts.
- Documented production data accurately for reporting and analysis purposes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
Administrative Assistant
2 Years 3 Months- Coordinated scheduling and appointment management for staff and customer inquiries.
- Streamlined inventory management processes to ensure product availability and reduce waste.
- Assisted in training new employees on operational procedures and customer service standards.
- Managed daily cash handling, ensuring accuracy in transactions and financial reporting.
- Facilitated communication between departments to improve workflow and operational efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Production Supervisor
4 Years 6 Months- Supervised daily production operations, ensuring adherence to safety protocols and quality standards.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Trained and mentored new team members on equipment usage and safety practices.
- Confirmed expiration dates, product sizes and precise ounce measurements to guarantee regulatory compliance and customer satisfaction.
- Identified and isolated non-conforming item rapidly in a fast-paced repacking environment to maintain high inventory standards.
- Utilized WMS and Excel to track raw materials, monitor work-in progress inventory and minimize product waste.
- Supervised daily operations of 10-12 high-speed repackaging lines.
- manage a team of 200+ directs and temporary associates.
On-Site Supervisor
5 Years 7 Months- Supervised daily site operations to ensure compliance with safety regulations and quality standards.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- kept employees hours in Excel spread sheet and report daily to management.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
Medical Admistration - Medical Administration
Microsoft User Specialist - Computer Science
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Computer proficiency
Microsoft Excel
Microsoft outlook
Appointment scheduling
Administrative support
Data collection
Customer relationship management (CRM)
Quality control
Clerical support
Spreadsheets
Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Customer Service Representative/Inbound Warehouse Associate
Surge Staffing
09.2025 - CurrentRead More
Machine Operator
Smurfit Westrock
06.2024 - 09.2025Read More
Administrative Assistant
La MICHOACANA ICE CREAM SHOP
03.2022 - 06.2024Read More
Production Supervisor
Aaron Thomas Company
09.2017 - 03.2022Read More
On-Site Supervisor
Metro Staffing Agency
02.2012 - 09.2017Read More
The Chubb Institute
Medical Admistration from Medical Administration
Read More
The Chubb Institute
Microsoft User Specialist from Computer Science
Read More
Morton East High School
High School Diploma
Read More