Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Williams

Jacksonville,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Warehouse Associate

Amazon
01.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded proactively and positively to rapid change.

Salon Entrepreneur

Self Employed
08.2020 - Current
  • Mapped income generating strategies to grow revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Created beautiful braiding styles to accentuate client faces.
  • Developed casual, daily hairstyles for convenience and style.
  • Designed flattering natural styles for variety of face shapes.
  • Educated customers on products to maximize benefits.

Education

High School Diploma -

William M. Raines High School
Jacksonville, FL
05.2023

Skills

  • Report Preparation
  • Microsoft Excel
  • Fleet Dispatching
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Customer Relations
  • Order Fulfillment
  • Problem-Solving Ability
  • Service Standard Compliance
  • Customer Service

Timeline

Customer Service Representative/Warehouse Associate

Amazon
01.2023 - Current

Salon Entrepreneur

Self Employed
08.2020 - Current

High School Diploma -

William M. Raines High School

Similar Profiles

CREATE PROFILE
Crystal Williams