Lew Eckman
Phoenix,AZ
Summary
Collaborative and hardworking team player with exceptional troubleshooting and time management skills. Demonstrates consistent delivery of efficient and high-quality service, while fostering client loyalty and satisfaction through effective communication and follow-through.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate
My Sister's Closet Boutique
11.2023 - Current
- Oversaw daily sales operations of designer clothing and accessories, consistently achieving sales targets and maintaining high standards of customer service.
- Leveraged strong interpersonal skills to create welcoming shopping atmosphere, enhancing overall customer experience and driving sales.
- Effectively managed personal and team schedules of 5-8 people to maximize productivity and ensure optimal service during peak hours.
Intern
Flagstaff Music Theater
05.2022 - 03.2023
- Assisted with monthly event planning, support and execution of in-person and virtual engagements; developed and daily monitored social media content to create engagement and followers.
- Installed application software and upgrades, virus protection, and drivers.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
Server
Galaxy Diner
05.2022 - 12.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Supported needs of 5 person wait staff who attended to specific needs of customers daily for themed restaurant with social relevancy and intentionality.
Retail Sales Associate
Blackhound Gallerie
08.2021 - 03.2022
- Ensured every customer had positive in-store experiences by personally extending greetings and offering assistance in locating items, contributing to heightened levels of customer satisfaction and retention.
- Created inviting environment for customers by maintaining store organization and cleanliness, including tables of small merchandise.
Food Expeditor
Liberty Station Tavern
05.2017 - 06.2019
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature.
- Trained upwards of 4 new expeditors and food runners according to company policies and standards.
- Maintained kitchen productivity, guaranteeing timely preparation , and serving of dishes in alignment with customer specifications.
Education
Bachelor of Science - Theatre
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Microsoft Systems Training, Photoshop, Adobe Premiere
- Audio/SoundBoard Experience
- Technical Troubleshooting
- Time Management
- POS System Operation; Shift Scheduling
- Customer Service; Client Relationship Management
Timeline
Lead Sales Associate
My Sister's Closet Boutique
11.2023 - Current
Intern
Flagstaff Music Theater
05.2022 - 03.2023
Server
Galaxy Diner
05.2022 - 12.2022
Retail Sales Associate
Blackhound Gallerie
08.2021 - 03.2022
Food Expeditor
Liberty Station Tavern
05.2017 - 06.2019
Bachelor of Science - Theatre
Northern Arizona University
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