Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Norton

Nicholas Norton

Columbus,OH

Summary

I have always been able to pick up on whatever responsibilities were put onto me. Whenever I clock into my job I am locked in and am motivated both internally, for a desire to be my best at all times, and externally, through seeking approval of others. I know how to talk to customers and I will never make a customer feel unappreciated or unheard. My customer service has always been a rock-solid aspect of what I bring to the table as an employee, and I truly believe I would be able to fit in anywhere.

Overview

8
8
years of professional experience

Work History

Sales Lead

Dollar General
12.2019 - 08.2021
  • Opening/closing the store
  • Running the store alone
  • Interacting with customers
  • Ensuring the store looks good and is clean
  • Working during a pandemic while following any and every safety protocol

Server

Mitchell's Steakhouse/Mitchell's Fish Market
09.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service at an upscale restaurant
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server Assistant

Mitchell's Steakhouse/Mitchell's Fish Market
09.2022 - Current
  • Routinely clock in under many different job codes such as busser, food runner, host, maintenance, barback, and dish washer.
  • Enhancecustomer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assist servers in meeting customers' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintain a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Support efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.

Landscaper

Drew's Mowing Service
05.2016 - 06.2016
  • Hedge trimming, Moving copious amounts of mulch, and overseeing the overall quality of landscaping of various homes and businesses

Odd

Various Employment Services
05.2016 - 08.2019
  • Numerous odd jobs for people, involving many different skills and abilities like hand-picking potatoes on a farm, refereeing basketball games, editing videos, writing, rolling sod, painting, roofing, etc

Stage Hand

Lima Symphony Orchestra
10.2020 - 10.2020
  • Quick-change seating and setting up/tearing down the set and electrical setups for an award-winning orchestra.

Education

Associate of Arts - Biology Teacher Education

Ohio State University-Lima Campus
Lima, OH
05.2024

Skills

  • Bill computation
  • Sales Techniques
  • Point of sale operation
  • Cash Handling
  • Team Leadership
  • Staff Training
  • Adobe Premiere
  • Retail Management
  • Photography
  • Video Editing
  • Video Production
  • Active listening
  • Microsoft Office
  • Microsoft Word
  • Microsoft Powerpoint
  • Customer Service
  • Problem-solving
  • Spanish
  • Social Media Management
  • Adobe Photoshop
  • Table Bussing
  • Food inspection

Timeline

Server

Mitchell's Steakhouse/Mitchell's Fish Market
09.2022 - Current

Server Assistant

Mitchell's Steakhouse/Mitchell's Fish Market
09.2022 - Current

Stage Hand

Lima Symphony Orchestra
10.2020 - 10.2020

Sales Lead

Dollar General
12.2019 - 08.2021

Landscaper

Drew's Mowing Service
05.2016 - 06.2016

Odd

Various Employment Services
05.2016 - 08.2019

Associate of Arts - Biology Teacher Education

Ohio State University-Lima Campus

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Nicholas Norton