LeCresha Hawkins
Columbia,US
Summary
Highly skilled and compassionate with 10 plus years of experience working in the medical field providing direct and indirect patient care. Proven track record of providing excellent patient care directly and indirectly as I have worked bedside and also working with the patient billing insurance, setting appointment, and helping get insured through their local government and if not seeking out some type of payment option. I also took a break from the medical field to try something different and maintained high delivery performance and customer satisfaction ratings. I am a motivated team player who can handle high workloads and adapt quickly to new change.
Overview
23
23
years of professional experience
Work History
Registar
TOA-Columbia
Columbia, TN
09.2022 - Current
- Efficiently register patients, obtaining necessary demographic and insurance information with accuracy and attention to detail
- Collaborate with medical staff and nursing personnel to ensure smooth patient flow and timely check-in and check-out.
- Maintain up-to-date knowledge of insurance verification processes and authorizations to facilitate prompt billing and reimbursement
- Handle patient inquiries and concerns with professionalism and compassion, ensuring a positive experience during stressful situations
- Assist in maintaining electronic medical records and documenting patient encounters in compliance with HIPAA regulations
City Letter Carrier
United States Postal Service
06.2018 - 09.2022
- Handle a high volume of letters, packages, and mail-related tasks with accuracy and attention to detail
- Safely and efficiently deliver mail on assigned route in a timely manner
- Provide excellent customer service by building positive relationships with recipients on route
- Adhere to postal regulations and guidelines to ensure mail is delivered securely and confidentially
- Utilize handheld devices and tools to track and manage deliveries while prioritizing safety and efficiency
Sr. Certified Pharmacy Technician
Monroe Carnell Jr. Children's Hospital at Vanderbilt
01.2015 - 06.2018
- Oversee daily operations of the pharmacy, ensuring accuracy and efficiency in prescription processing and fulfillment
- Mentor and train junior pharmacy technicians on best practices and procedures to maintain a high level of patient care
- Utilize extensive knowledge of medications, drug interactions, and insurance processing to assist pharmacists in providing comprehensive medication management
- Collaborate with healthcare providers and insurance companies to resolve issues and ensure patients receive timely and accurate prescriptions
- Maintain compliance with all state and federal regulations governing pharmacy operations, including record-keeping and inventory management
Eligibility Screener
Community Health Systems
01.2010 - 01.2015
- Reviewed and verified documentation provided by applicants to ensure accuracy and completeness
- Conducted thorough screenings of applicants to determine their eligibility for government assistance programs
- Communicated eligibility requirements and program details to applicants in a clear and professional manner
- Collaborated with internal teams to gather additional information and resolve any discrepancies in application materials
- Maintained accurate records of applicant information and eligibility determinations for compliance and reporting purposes
Sr. Certified Pharmacy Technician
WalGreen
01.2002 - 01.2010
- Demonstrated expertise in accurately interpreting prescriptions, preparing medications, and providing exceptional customer service to patients
- Proficient in utilizing pharmacy software systems to manage inventory, process orders, and maintain accurate records of medication dispensing
- Lead training sessions for new pharmacy technicians, ensuring compliance with all regulations and maintaining high standards of patient care
- Collaborate with pharmacists and healthcare providers to resolve medication-related issues, enhance patient safety, and optimize drug therapy outcomes
- Conducted regular audits of medication stock, identifying discrepancies and implementing corrective actions to improve inventory management processes
Education
High School - General
Mt. Pleasant High School
Mt. Pleasant, Tennessee05.2002
Skills
- Patient Scheduling
- Fast Learner
- OSHA Compliance
- Attention to Detail
- HIPAA Compliance
- Highly Dependable
- Filing
- Data Archiving
- State & Private Insurance
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Electronic medical records
- Medical terminology
- Patient registration
- Insurance verification
- MEDITECH EHR software
- EClinical Software Proficiency
- NextGen Software Proficiency
Timeline
Registar
TOA-Columbia
09.2022 - Current
City Letter Carrier
United States Postal Service
06.2018 - 09.2022
Sr. Certified Pharmacy Technician
Monroe Carnell Jr. Children's Hospital at Vanderbilt
01.2015 - 06.2018
Eligibility Screener
Community Health Systems
01.2010 - 01.2015
Sr. Certified Pharmacy Technician
WalGreen
01.2002 - 01.2010
High School - General
Mt. Pleasant High School