LeCreshe Bender
Senior Training Specialist
Detroit,MI
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Successful at developing and improving training programs for employees at all levels. Prepared to offer 6 years of progressive training experience and take on challenging new role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Training Specialist
GENERAL MOTORS"-Tech Center
Warren, MI
01.2018 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
- Tested all training software and hardware prior to commencing training programs.
Technical Support Specialist
GENERAL MOTORS"-Tech Center
Warren, MI
03.2020 - Current
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Team Leader
GENERAL MOTORS"-Tech Center
Warren, MI
07.2017 - 01.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of 15 members while providing exceptional customer service.
- Cross-trained and provided backup support for organizational leadership.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
Designated Trainer
GENERAL MOTORS"-Tech Center
Warren, MI
03.2017 - 07.2017
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
Tier 2 Customer Service Representative
GENERAL MOTORS"-Tech Center
Warren, MI
10.2016 - 03.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to complex technical support needs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Science - Counseling Psychology
University of Phoenix
Tempe, AZSkills
- Key Performance Indicators (KPI)
- Adobe Systems Adobe Acrobat
- MS Office Proficiency
- Oracle PeopleSoft
- Online-Based Education/Remote Learning
- Resolve Technical Problems
- Windows 10
- Mac Systems
- Google Drive
- Presentations and Demonstrations
- Troubleshooting and Assistance
- Desktop Support
Certification
- Security Annual Refresher Training -May 2022
- Virtual Gamification Certification-October 2022
- PPT 101 Certification-January 2023
- Excel 101 Certification-January 2023
- Cybersecurity Certification-March 2022
Timeline
Technical Support Specialist
GENERAL MOTORS"-Tech Center
03.2020 - Current
Senior Training Specialist
GENERAL MOTORS"-Tech Center
01.2018 - Current
Team Leader
GENERAL MOTORS"-Tech Center
07.2017 - 01.2018
Designated Trainer
GENERAL MOTORS"-Tech Center
03.2017 - 07.2017
Tier 2 Customer Service Representative
GENERAL MOTORS"-Tech Center
10.2016 - 03.2017
Associate of Science - Counseling Psychology
University of Phoenix
- Security Annual Refresher Training -May 2022
- Virtual Gamification Certification-October 2022
- PPT 101 Certification-January 2023
- Excel 101 Certification-January 2023
- Cybersecurity Certification-March 2022
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