Training Specialist with a strong background in designing and executing training initiatives that drive employee productivity. Developed and delivered comprehensive training materials and interactive workshops aligned with organizational objectives. Proven ability to communicate effectively and solve problems in various corporate settings.
Hi, I’m
LeCreshe Bender
Detroit,MI
Summary
Overview
8
years of professional experience
Work History
GENERAL MOTORS"-Tech Center
Training Specialist
04.2018 - 04.2025
Job overview
- Evaluated training effectiveness through feedback surveys and assessments, driving continuous improvements.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on conflict resolution, goal setting, and career planning to promote individual growth.
- Created training handbooks, computer tutorials, and reference materials for diverse learning needs.
- Facilitated virtual, in-person, and blended learning sessions to accommodate various learning preferences.
- Collaborated with department managers to identify skill gaps and design targeted training interventions.
Teleperformance USA
IT Support Specialist
01.2022 - 03.2024
Job overview
- Utilized ticketing systems to manage and process support actions efficiently.
- Handled high call volumes while addressing technical support needs promptly.
- Installed and configured operating systems and applications for optimal performance.
- Configured hardware, devices, and software to establish workstations for employees.
Meals on Wheels
Volunteer
01.2022 - 08.2023
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
GENERAL MOTORS"-Tech Center
Team Leader - CRM Operations
03.2017 - 04.2018
Job overview
- Created a positive work environment by fostering open communication and encouraging teamwork.
- Established clear goals for the team, providing direction and motivation towards achieving those objectives.
- Cultivated strong relationships with key stakeholders to ensure smooth collaboration on various projects.
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
Education
Wayne County Community CollegeDetroit, MI
Associate of Applied Science from Surgical Technician
06-2026
University Overview
- 3.5 GPA
Skills
- MS office
- Documentation and reporting
- Multitasking and organization
- Administrative tasks
- Telephone and email etiquette
- Data confidentiality
- Teamwork and collaboration
- LMS
- E-learning platforms
- Training program development
- Onboarding programs
- Technical training
Timeline
IT Support Specialist
Teleperformance USA
01.2022 - 03.2024
Volunteer
Meals on Wheels
01.2022 - 08.2023
Training Specialist
GENERAL MOTORS"-Tech Center
04.2018 - 04.2025
Team Leader - CRM Operations
GENERAL MOTORS"-Tech Center
03.2017 - 04.2018
Wayne County Community College
Associate of Applied Science from Surgical Technician
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