LEDROIN ALSTON
Lone Tree,Co
Summary
Highly enthusiastic customer service professional with [5] years client interface experience. Hands-on customer service skills representative with in-depth knowledge of sales, account management and training.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding company operations, product, promotions and orders.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Senior Health Care
San Francisco, CA
01.2009 - 02.2014
- Maintained up-to-date knowledge of company's policies regarding payments, returns and exchanges.Excelled in exceeding daily credit card transactions.Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.Greeted customers entering the store to ascertain what each customer wanted or needed.Developed highly empathetic client relationships and earned reputation for exceeding company goals.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
High School Diploma - Medical/Nursing
Colorado Community College
Current
Skills
- Creative problem solver
- Exceptional communication skills
- Strong client relations
- Quick learner
- Medical terminology knowledge
Timeline
Customer Service Rep
Senior Health Care
01.2009 - 02.2014
High School Diploma - Medical/Nursing
Colorado Community College