Hi, I’m
Ledy Oliva
Hampton
Summary
Analytical professional with a background in Biology. Handles problem-solving and data analysis in healthcare and research environments. Committed to delivering impactful solutions through collaborative teamwork and effective communication.
Overview
5
years of professional experience
Work History
AmazonChesapeake, VA
Outbound Problem Solver
05.2025 - Current
Job overview
- Maintained accurate records and resolved inventory discrepancies in a fast paced environment.
- Resolved customer inquiries using problem solving techniques and product knowledge.
- Collaborated with cross functional teams to identify process improvements and enhance customer experience.
- Analyzed customer feedback to recommend actionable solutions for service enhancement.
- Supported warehouse management in planning and executing process improvements to optimize efficiency within the outbound department.
- Utilized computer systems and data-tracking tools to monitor workflows and resolve problems.
HousekeepingNewport News, VA
Housekeeping Room Attendant
06.2022 - 08.2023
Job overview
- Reported maintenance issues promptly, facilitating timely repairs and enhancing guest comfort.
- Inspected and replenished room supplies, maintaining inventory levels for optimal guest satisfaction.
- Collaborated with team members to streamline cleaning processes, improving efficiency in room turnover.
- Trained new staff on best practices for cleaning techniques and safety protocols to ensure quality standards.
- Developed and implemented a systematic approach for organizing cleaning schedules to maximize productivity.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Cashier Customer ServiceHampton, VA
McDonald's
10.2021 - 04.2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Virginia Wesleyan University Virginia Beach, VA
Bachelor of Science from Biology
05.2027
University Overview
- General Biology I & II
- Genetics
- Human Anatomy & Physiology I & II
- General Chemistry I
- Statistics
- Nutrition
- Psychology I & II
- Culture and Society
- Physical Science
Skills
- Creative solutions
- Problem analysis
- Assertiveness
- Cross functional coordination
- Time management
- Team collaboration
- Logical reasoning
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Outbound Problem Solver
Amazon
05.2025 - Current
Housekeeping Room Attendant
Housekeeping
06.2022 - 08.2023
McDonald's
Cashier Customer Service
10.2021 - 04.2022
Virginia Wesleyan University
Bachelor of Science from Biology