Lee Anderson
Lakeland,MN
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
20
20
years of professional experience
Work History
Associate Branch Manager
Associated Bank N.A.
06.2018 - Current
- Established a positive work environment that promoted employee engagement, well-being, and retention.
- Developed a strong team culture, fostering collaboration and continuous improvement among staff members.
- Improved branch performance by implementing effective sales strategies and staff training programs.
- Facilitated open communication between staff members to ensure smooth daily operations and conflict resolution when needed.
- Enhanced customer satisfaction through prompt resolution of issues and proactive communication.
Branch Manager
BMO Harris Bank
07.2006 - 06.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Associated Bank
03.2004 - 07.2006
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Education
Associate of Applied Science - Sales, Merchandising, And Marketing
University of Minnesota At Waseca
Waseca, MN05.1989
Skills
- Coaching and Mentoring
- Operations Management
- Staff Development
- Sales management
Volunteer Activities
Participate in volunteer activities while representing Associated Bank. I volunteer with Junior Achievement teaching 2nd graders the value of their community and the people that live and work in their community. I organized volunteering at the St Croix Valley Food Bank for my staff and colleagues in my market.
Timeline
Associate Branch Manager
Associated Bank N.A.
06.2018 - Current
Branch Manager
BMO Harris Bank
07.2006 - 06.2018
Branch Manager
Associated Bank
03.2004 - 07.2006
Associate of Applied Science - Sales, Merchandising, And Marketing
University of Minnesota At Waseca