Lee Davis
Milwaukee,WI
Summary
Accomplished Quality Assurance Manager with a proven track record at Interstate Blood Bank, enhancing product quality through comprehensive QA processes. Expert in complex problem-solving and fostering team leadership, I significantly improved operational efficiency and staff performance. Skilled in verbal and written communication, adept at driving continuous growth and maintaining high standards of compliance and service.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
09.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Center Manager
Grifols Biomat USA
01.2017 - 03.2023
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Processed payroll for over 70 employees as part of sound human resources and financial management strategies.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
Quality Assurance Manager
Interstate Blood Bank
10.2010 - 01.2017
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Education
Bachelor of Arts - Health Care Administration
Chicago State University
Chicago, ILSkills
Team Leadership
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Timeline
Patient Service Representative
Aurora Health Care
09.2023 - Current
Center Manager
Grifols Biomat USA
01.2017 - 03.2023
Quality Assurance Manager
Interstate Blood Bank
10.2010 - 01.2017
Bachelor of Arts - Health Care Administration
Chicago State University
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