Jessica Coreano
62 Pennsylvania Avenue Apt 5F, Brooklyn,NY
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Brownsville Multi-Service Family Health Center
Brooklyn, NY, NY
06.2025 - Current
- Greeted patients and provided information about services at health center.
- Scheduled appointments and managed patient records efficiently.
- Verified insurance details and assisted with financial inquiries.
- Maintained confidentiality of patient information in compliance with regulations.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Medical Office Specialist (Senior)
Community HealthCare Network
12.2019 - 10.2024
- Perform in intake and outtake of patient which include registration forms, update insurance information: and other paperwork or documentation during patient visits.
- Utilizes the ECW system to update patients’ chart with accurate information as well as keeping track on canceled appointments and upcoming appointments.
- Verifying insurance as well as Collects copays to include insurance/and out of pocket cost.
- Refer HIV/AIDS patients to the ADAP Uninsured care program for assistance.
- Certified for FPBP (Family planning services) and NYS of Health Assistor to help to assist patients in enrolling in any medical plan.
- Answer and direct phone calls from the front desk to the proper personal.
- Responsible for daily training of newly hired MOS personal.
- Work with the nursing department as well as overseeing the clinic when management is not available and making sure the front run effectively and smoothly.
Key Holder
Nordstrom Rack
06.2017 - 01.2019
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Club Lounge Attendant
Sheraton Hotel
09.2011 - 01.2013
- Greet VIP guest as they enter and provide them with assistance in seating.
- Respond to guest inquiries regarding hotel and lounge features and services and address any specific concerns regarding services on the premises.
- Take orders for food and beverages/alcohol beverages drinks to endure that all orders as well as stocking area.
Sale Associate /Stock Associate
Victoria Secret
09.2006 - 06.2011
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Medical Office Assistant
Dr. Adrien’s Office
09.2005 - 09.2006
- Greet Patients and check in patients in as well as verifying insurances.
- Schedule, cancel, and reschedule appointments daily.
- Assist doctors with clinic by taking patients height, weight, blood pressure as well as phlebotomy.
- Maintain business office inventory and equipment by checking inventory level.
- Placing and ordering supplies: scheduling equipment services, repairs and Physical therapy.
Education
Nursing -
Kingsborough Community College
Brooklyn, NYCertificate - Parent IEP Member
Brooklyn, NYCriminal Justice -
CUNY BMCC
New York, NYHigh School Equivalency - Diploma
Queens, NYVocational Foundation - Medical Office Certification
Brooklyn, NYSkills
- Bilingual
- Problem solving
- Training personal
- Leadership
- Multitasking
- Collaboration and teamwork
- Time management
- Knowledge of Microsoft suite
- HIPAA compliance
- Patient relations
- Customer service
- Multitasking and organization
- Healthcare systems navigation
- Team leadership
Timeline
Patient Service Representative
Brownsville Multi-Service Family Health Center
06.2025 - Current
Medical Office Specialist (Senior)
Community HealthCare Network
12.2019 - 10.2024
Key Holder
Nordstrom Rack
06.2017 - 01.2019
Club Lounge Attendant
Sheraton Hotel
09.2011 - 01.2013
Sale Associate /Stock Associate
Victoria Secret
09.2006 - 06.2011
Medical Office Assistant
Dr. Adrien’s Office
09.2005 - 09.2006
Nursing -
Kingsborough Community College
Certificate - Parent IEP Member
Criminal Justice -
CUNY BMCC