Jessica Coreano
62 Pennsylvania Avenue Apt 5F, Brooklyn,NY
Summary
Dynamic professional with diverse experience in healthcare, customer service, hospitality, and retail sectors. Committed to continuous skill enhancement and eager to leverage a robust skill set in new employment opportunities. Proven ability to adapt and thrive in fast-paced environments while delivering exceptional service and support. Passionate about contributing to team success and driving positive outcomes in every role.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Brownsville Multi-Service Family Health Center
Brooklyn, NY, NY
06.2025 - Current
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Provided comprehensive support to patients navigating healthcare services and insurance processes.
- Trained new team members on office procedures and patient service protocols, enhancing onboarding experience.
- Collaborated with medical staff to streamline patient intake and improve service delivery efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Office Specialist (Senior)
Community HealthCare Network
11.2019 - 09.2024
- Coordinated patient scheduling and managed appointment systems to optimize clinic workflow.
- Implemented electronic health record (EHR) updates, enhancing data accuracy and accessibility.
- Trained new staff on office procedures, fostering a collaborative environment and consistency in operations.
- Oversaw insurance verification processes, ensuring compliance with regulations and reducing claim rejections.
- Developed strategies for improving patient communication, resulting in increased satisfaction rates.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
Key Holder
Nordstrom Rack
06.2017 - 01.2019
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Managed inventory levels, coordinating stock replenishment to meet sales demands.
- Developed and implemented strategies to enhance store performance and customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
- Analyzed sales data to identify trends, driving informed decision-making for promotions.
- Executed visual merchandising standards, enhancing product presentation and store aesthetics.
- Fostered a positive team environment through effective communication and conflict resolution.
- Improved customer service by projecting friendly and knowledgeable attitude.
Club Lounge Attendant
Sheraton Hotel
09.2011 - 01.2013
- Provided exceptional customer service to enhance guest experiences in lounge area.
- Maintained cleanliness and organization of lounge facilities to meet guest expectations.
- Assisted in food and beverage preparation, ensuring quality and presentation standards were met.
- Monitored inventory levels, restocking supplies promptly to maintain operational efficiency.
- Collaborated with management to execute special events, enhancing overall guest engagement and experience.
- Increased efficiency by streamlining processes related to stocking supplies, preparing food stations, and setting up beverage areas.
- Supported a safe environment by adhering to strict sanitation practices when handling food items or cleaning equipment and surfaces.
- Addressed guest concerns promptly and professionally, resulting in timely resolution and enhanced satisfaction levels.
- Enhanced guest experiences by providing personalized service and attending to specific needs.
- Delivered exceptional levels of customer care by consistently going above-and-beyond in addressing individual guest preferences or requests.
- Developed positive relationships with guests, leading to repeat visits and loyalty to the establishment.
Sale Associate /Stock Associate
Victoria Secret
09.2006 - 06.2011
- Complied with loss prevention standards and audit requirements to support retail operations.
- Collaborated with management to develop effective loss prevention policies and procedures for various retail environments.
- Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
- Assisted in the implementation of innovative marketing campaigns tailored specifically for each retail location''s demographics.
- Managed a team of retail associates, fostering a positive work environment that promoted collaboration and teamwork.
- Managed inventory levels to ensure accurate stock availability and minimize discrepancies.
- Organized merchandise displays to enhance visual appeal and optimize customer shopping experience.
- Assisted in unloading shipments, sorting products, and stocking shelves efficiently.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
Medical Office Assistant
Dr. Adrien’s Office
08.2005 - 09.2006
- Managed patient scheduling and appointment confirmations to streamline office operations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed patient insurance claims accurately, ensuring compliance with regulations.
- Assisted in training new administrative staff on office protocols and systems.
- Developed and implemented improved filing systems to enhance document retrieval efficiency.
- Oversaw inventory management of medical supplies, ensuring availability for daily operations.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Nursing - Nursing
Kingsborough Community College
Brooklyn, NY03.2028
IEP Certificate - Parent IEP Member
P.S 013 ROBERTO CLEMENTE
Brooklyn, NY07.2019
Criminal Justice - Criminal Justice
CUNY BMCC
New York, NYHigh School Equivalency - Diploma
Queens Educational Opportunity Center
Queens, NY01.2015
Vocational Foundation - Medical Office Certification
Vocational Foundation INC
Brooklyn, NY06.2006
Skills
- Bilingual
- Problem solving
- Training personal
- Leadership
- Multitasking
- Collaboration and teamwork
- Time management
- Knowledge of Microsoft suite
- HIPAA compliance
- Patient relations
- Customer service
- Multitasking and organization
- Healthcare systems navigation
- Team leadership
Timeline
Patient Service Representative
Brownsville Multi-Service Family Health Center
06.2025 - Current
Medical Office Specialist (Senior)
Community HealthCare Network
11.2019 - 09.2024
Key Holder
Nordstrom Rack
06.2017 - 01.2019
Club Lounge Attendant
Sheraton Hotel
09.2011 - 01.2013
Sale Associate /Stock Associate
Victoria Secret
09.2006 - 06.2011
Medical Office Assistant
Dr. Adrien’s Office
08.2005 - 09.2006
Nursing - Nursing
Kingsborough Community College
IEP Certificate - Parent IEP Member
P.S 013 ROBERTO CLEMENTE
Criminal Justice - Criminal Justice
CUNY BMCC
High School Equivalency - Diploma
Queens Educational Opportunity Center
Vocational Foundation - Medical Office Certification
Vocational Foundation INC