Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lee Duckett
Rio Rancho
Work Preference
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Delivery Driver
Spark Driver
Rio Rancho
10.2022 - Current
- Managed delivery routes effectively and provide excellent customer service by addressing inquiries and concerns.
- Delivered medication and equipment from pharmacies, large items from private sellers and heavy loads from home depot while in accordance with HIPAA and product handling standards.
Owner/Operator
A1 Tree Care
Katy
12.2014 - 09.2022
- Enhanced operational efficiency and productivity by managing budgets, accounting, licensing, and permits to streamline operations.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures.
- Negotiated contracts with clients for products or services rendered by the company.
Healthcare Customer Service Representative
Concentrix
Laredo
08.2019 - 04.2022
- Provided customer service by answering inquiries, resolving complaints, and providing information to customers regarding insurance coverage.
- Collected payments from patients and entered them into the billing system accurately.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Worked collaboratively with other departments such as billing & coding, pharmacies, nurses and specialists as needed to Process medical claims, verfy prior authorizations and referrals.
Education
Certificate - Registered Dental Assistant
Pima Medical Institute
Houston, TX 04.2015 - 04.2016
Skills
- HIPAA compliance
- Record keeping
- Data entry
- Customer relationship management
- 10-key touch
- Organization
Timeline
Delivery Driver
Spark Driver
10.2022 - Current
Healthcare Customer Service Representative
Concentrix
08.2019 - 04.2022
Certificate - Registered Dental Assistant
Pima Medical Institute
04.2015 - 04.2016
Owner/Operator
A1 Tree Care
12.2014 - 09.2022