Lee Griffith
Pflugerville,TX
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Urban Dirt LLC through exceptional customer service. Skilled in designing custom irrigation systems and landscapes, I excel in teamwork and collaboration. Licensed Irrigator LI0017047, I bring a blend of technical expertise and interpersonal skills to achieve outstanding results.
Overview
17
17
years of professional experience
Work History
Account Manager
Urban Dirt LLC
02.2022 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.
- Conducted regular on site reviews to identify areas for improvement and ensure continued satisfaction.
- Collaborated with sales team to identify potential upsell opportunities.
- Actively participated in networking events within the landscape and irrigation industry, expanding professional connections.
- Cultivated long-term relationships with key HOA members and management in assigned accounts, fostering trust and loyalty among clients.
- Design custom irrigation systems to accommodate the landscape and irrigation needs of the client via Pro Contractor.
- Apply and acquire irrigation permitting for approved projects.
- Provide comprehensive proposals outlining the needs and requirements for the clients desired outcome.
Irrigator
Clean Scapes
10.2015 - 02.2022
- Implemented automation features in irrigation systems for increased convenience and resource conservation.
- Coordinated with other team members during repair work, ensuring tasks were completed efficiently and safely.
- Sourced high-quality materials for installation of system repairs, ensuring durability, longevity, and cost efficiency.
- Evaluated the performance of various irrigation methods in different environments, providing valuable insights into best practices.
- Ensured compliance with local regulations regarding water use for irrigation purposes.
- Conducted thorough inspections of existing infrastructure, identifying areas requiring upgrades or replacements to prevent future issues.
- Increased system reliability through regular maintenance and repairs of irrigation equipment.
- Reduced water waste through precise application of irrigation systems.
- Educated on site support staff on best practices for efficient and sustainable water management, contributing to successful landscape esthetics.
- Provided training sessions for in-house staff on proper operation and maintenance procedures for installed irrigation systems.
- Optimized plant health by adjusting watering frequencies according to seasonal climate changes and landscape needs.
- Communicated with coworkers and management to report needs and challenges.
- Assisted with maintenance and installation of irrigation equipment.
- Provided weekly training sessions for in-house staff on proper safety procedures and protocols.
Licensed Irrigator
BrightView Landscape
02.2020 - 01.2022
- Designed custom irrigation systems tailored to specific landscape requirements, promoting maximum esthetic appeal.
- Enhanced turf growth by identifying optimal watering schedules based on ET patterns, soil, and topography conditions.
- Increased system reliability through regular maintenance and repairs of irrigation equipment.
- Implemented automation features in irrigation systems for increased convenience for the client and resource conservation.
- Improved irrigation efficiency by implementing modern techniques and technologies.
- Evaluated the performance of various irrigation methods in different environments, providing valuable insights into best practices.
Owner
Sunrise Sprinklers and Landscape
01.2008 - 12.2014
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by the landscape team members.
- Increased customer satisfaction by providing exceptional service and follow up communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Propose, design, and install high quality landscape and irrigation systems.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies through the internet to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Education
Backflow Inspector
PHCC
San Antonio, TX2021
Irrigator License
Wets Irrigation
Austin, TX09.2008
High School Diploma -
Travis High School
Austin, TX05.1988
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Local Municipalities Relationships
- Strategic Planning
- Goal-Oriented
- Licensed Irrigator LI0017047
- Licensed BPAT Inspector BP0020168
Timeline
Account Manager
Urban Dirt LLC
02.2022 - 07.2024
Licensed Irrigator
BrightView Landscape
02.2020 - 01.2022
Irrigator
Clean Scapes
10.2015 - 02.2022
Owner
Sunrise Sprinklers and Landscape
01.2008 - 12.2014
Backflow Inspector
PHCC
Irrigator License
Wets Irrigation
High School Diploma -
Travis High School
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