Lee Harless
Katy,TX
Summary
Business-conscious Regional Manager bringing over 30 years of experience in the Hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training, and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost, and delivery.
Overview
24
24
years of professional experience
Work History
Regional Supervisor
Big City Wings
Houston, USA
09.2021 - Current
- Supervised and developed operations for seven restaurants, enhancing overall performance and guest satisfaction.
- Oversaw scheduling and financial management while fostering a culture of exceptional guest experience.
- Oversaw daily operations across multiple locations to ensure smooth service delivery.
- Implemented quality control measures to uphold food safety and cleanliness standards.
- Coordinated inventory management processes to ensure adequate supply levels.
- Led team meetings to effectively communicate goals, updates, and operational changes, ensuring alignment and engagement.
- Established key performance indicators that measure the success of various initiatives throughout the region.
Assistant Food Service Manager
Buc-ee's
Katy, Texas
06.2023 - 02.2024
- Assisted in managing daily food service operations and staff scheduling.
- Ensured compliance with health and safety regulations in food preparation areas.
- Trained new employees on food handling procedures and customer service standards.
- Responded to customer inquiries and resolved issues to maintain satisfaction levels.
- Conducted regular inspections of equipment to ensure proper functioning and safety.
- Conducted weekly staff meetings to discuss changes or updates in policies or procedures.
General Manager
Stetsons Nightlife
Humble, USA
03.2019 - 08.2021
- Oversaw budgeting and financial planning to support sustainable business growth.
- Created and executed strategic marketing initiatives that enhanced customer engagement.
- Led associates and managers to deliver exceptional client experiences.
Senior Manager
Phoenicia Foods and MKT Bar
Houston, USA
10.2014 - 10.2020
- Established performance goals and metrics for revenue, P&L, customer service, and retention to drive accountability.
- Led cross-functional teams to enhance operational efficiency and customer satisfaction.
- Oversaw inventory management processes to optimize product availability and maintain quality standards.
- Implemented process improvements to streamline operations and minimize waste across workflows.
General Manager
Stampede Houston
Houston, USA
06.2013 - 02.2019
- Managed budgeting and financial planning for sustainable business growth.
- Developed and implemented strategic marketing initiatives to enhance customer engagement.
- Coordinated staff training programs enhancing service quality and team performance.
- Led associates and managers to deliver exceptional client experiences.
General Manager
Tumbleweed Texas
Houston, USA
09.2002 - 05.2013
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed budgeting and financial planning for sustainable business growth.
- Developed and implemented strategic marketing initiatives to enhance customer engagement.
- Enhanced guest experiences by addressing feedback and implementing improvements.
- Coordinated staff training programs to improve service quality and team performance.
- Cultivated relationships with vendors for efficient supply chain management.
- Created schedules and monitored payroll to remain within budget.
Education
Associate of Arts - Business Administration
Northland Pioneer College
Holbrook, AZ09-1997
Skills
- Profit and loss accountability
- Cost control
- Schedule management
- Performance improvements
- Program development
- Team management
- Staff supervision
- Supervision and training
- Vendor relationships
- Sales development
- Team building and motivation
- Troubleshooting expertise
- Customer relationship management
- Training
- Training
Timeline
Assistant Food Service Manager
Buc-ee's
06.2023 - 02.2024
Regional Supervisor
Big City Wings
09.2021 - Current
General Manager
Stetsons Nightlife
03.2019 - 08.2021
Senior Manager
Phoenicia Foods and MKT Bar
10.2014 - 10.2020
General Manager
Stampede Houston
06.2013 - 02.2019
General Manager
Tumbleweed Texas
09.2002 - 05.2013
Associate of Arts - Business Administration
Northland Pioneer College