- Music
- Graphic Design
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Game Design
- Outdoor Recreation
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Adventure Travel
- Watching Movies and TV Shows
- Avid Reader
- I like looking at the stars and learning about constellations
Lee Hartsell
Raleigh,United States of America
Summary
Experienced professional with an Associates Degree in Simulation and Game Design, along with certifications in SGD Business and Modeling/Animation from Wake Tech. Also holds an Associates in Arts from Trident Technical College. Proficient in Unity, Unreal, Maya, Substance Painter, Adobe Photoshop, and Illustrator. Brings a decade of customer service experience from various retail roles and six years of shipping/receiving experience in warehouse settings. Certified with CompTIA Tech+.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Specialist
Hendrick Automotive Group
11.2020 - Current
- Managed physical inventory
- Received and stocked FedEx and freight.
- Scanned in and received parts using Reynolds and Reynolds systems, as well as Körber.
- Logged into and used, Reynolds, EPIC, Netsuite and Korber software to track, view, and ensure accuracy of received orders.
- Managed inventory space, organized shelves based on incoming orders and parts.
- Operated order pickers
- Retrieved parts from specific locations based upon customer orders and availability.
- Reduced errors by using smart devices utilizing Korber inventory software.
- Received and organized FedEx orders on warehouse dock.
- Received and organized freight orders on warehouse dock.
- Cleaned and maintained warehouse floor and bins.
- Waved, pulled, and staged pick-up and Fedex outbound orders, physically and in Korber system.
- Processed and inspected returned parts for resale, claims filing, or rejection.
Lumper
Apex Tool Group
10.2019 - 10.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Watched conveyor systems, ensured the systems ran normally and ensured packages reached appropriate destination.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Checked inventory and selected tool products from specific locations based upon customer orders and availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
CUSTOMER SERVICE REPRESENTATIVE
Circle K Corp
08.2017 - 10.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Cleaned up restrooms, sales floor area, parking lot, and back areas. Tendered cash, worked register in quick and timely manner.
- Often tended store alone for entire 8 hour shift.
Education
Associate of Applied Science - Simulation and Game Design
Wake Technical Community College
Raleigh, North Carolina05.2019
Associate of Arts - Computer Design
Trident Technical College
Charleston, South Carolina05.2014
High School - undefined
Wando High School
Mount Pleasant, South Carolina05.2009
Skills
- Complaint Resolution
- Computer Proficient
- Creative Problem Solving
- Technical Aptitude
- IT CompTIA Tech Certification
- Sales Experience
- Game Design
- Quality Assurance
- Workflow Analysis
- Logistics Management
- Project Planning
- Adobe Illustrator
- Adobe Photoshop
- Merchandising Expertise
- Customer-Oriented
- Stock Management
- Game Prototypes
- Data Management
- Claims and Return Processing
- Microsoft Office
- Shipping & Receiving
- Machine Operation and Safety
- Shipping documentation
- Stock rotation
- Warehouse safety
- Package handling
- Barcode scanning
- Pallet jack use
- Merchandise staging
- Shipping and receiving
- Invoice reconciliation
- Heavy lifting
- Task prioritization
- Equipment troubleshooting
- Inventory management
- Time management
- Punctual and reliable
- Data entry
- Certified forklift driver
- Forklift operation
- Warehouse software systems
- Skid building
- Effective communication
- Inventory software
- Digital design
- Digital graphics
- Visual design
- Quality assurance testing
Websites
Accomplishments
- Collaborated with team of 8 in the development of Wake Tech's final game project. Our group developed a game called Platformer.
- Documented and resolved issues involving used and damaged products which led to customer's receiving their credits.
- Resolved product issue through consumer testing.
Hobbies and Interests
Hey folks!, First of all, I'm a huge gamer, of course. Although recently I haven't spending as much time as I would like designing or making games, I do still spend some time creating 3D assets, or dabbling in some of the aspects of game design. Lately I've been helping a friend create a board game., I'm also a musician - a drummer - and spend what time I can jamming out
Software
- Autodesk Maya
- Microsoft Office
- Unreal Engine
- Körber One
- Adobe Photoshop
- Adobe Illustrator
Certification
- COMPTIA Tech+ Training - June 2025
- Forklife License - 2024
Interests
Timeline
Shipping and Receiving Specialist
Hendrick Automotive Group
11.2020 - Current
Lumper
Apex Tool Group
10.2019 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
Circle K Corp
08.2017 - 10.2019
Associate of Arts - Computer Design
Trident Technical College
High School - undefined
Wando High School
Associate of Applied Science - Simulation and Game Design
Wake Technical Community College
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