Lee Khan
Ridgewood,NY
Summary
Results-oriented luxury retail and operations professional with demonstrated success in revenue growth, team leadership, and brand development. Expertise in client relationship management, sales optimization, inventory control, and operational strategy within high-end fashion and fragrance environments. Proven ability to merge data-driven decision-making with creative marketing execution to enhance profitability, strengthen brand identity, and drive long-term customer loyalty.
Overview
3
3
years of professional experience
Work History
Key Holder/Operations Assistant
Olfactory NYC
Manhattan, New York
08.2024 - Current
- Implement strategic up-selling and cross-selling techniques, regularly surpassing individual and store-wide sales targets through clienteling and product education.
- Ensured inventory accuracy through regular stock checks and organized restocking procedures.
- Provide expert knowledge of fragrance collections, notes, and brand heritage to deliver a personalized, high-end client experience that fosters brand loyalty.
- Supervise and support sales associates by delegating tasks, optimizing workflows, and helping the team consistently meet or exceed daily sales goals.
- Support daily operations of a high-volume luxury fragrance store generating over $50K in weekly revenue, with increased performance during peak holiday seasons.
Client Advisor
NOAH NYC
Brooklyn, New York
11.2024 - 06.2025
- Deliver elevated, personalized client experiences by actively listening, identifying needs, and curating product recommendations aligned with individual style and brand values.
- Leverage expert knowledge of NOAH's garment construction, materials, and seasonal collections to drive sales and consistently exceed performance targets.
- Build long-term relationships through proactive clienteling, thoughtful follow-ups, and a tailored approach to service-resulting in increased customer loyalty and repeat business.
- Coordinate with HQ and logistics teams to receive, process, and prepare new product deliveries for floor placement in a timely and efficient manner.
- Monitor inventory discrepancies and conduct cycle counts to maintain accurate stock levels and minimize shrink.
Store Manager
GreenPoint Tattoo Co.
Brooklyn, NY
03.2023 - 07.2024
- Oversaw all facets of daily operations, including opening/closing procedures, studio organization, staff scheduling, supply ordering, and artist support, ensuring seamless studio function.
- Led the optimization of customer service workflows, resulting in faster response times and enhanced overall client satisfaction.
- Monitored financial performance and implemented strategic budgetary adjustments that improved operational efficiency and increased profitability.
- Directed the creation and execution of digital marketing initiatives, including social media content calendar, photography, and brand storytelling-resulting in a 78% boost in audience engagement.
Education
BA - Photography&Media
Fashion Institute of Technology
New York06.2023
Skills
- Adobe Suite
- Inventory management
- Visual merchandising
- Client Relationship Management
- Google Suite
- Microsoft Office
- Sales Performance Optimization
- Luxury Customer Experience
Timeline
Client Advisor
NOAH NYC
11.2024 - 06.2025
Key Holder/Operations Assistant
Olfactory NYC
08.2024 - Current
Store Manager
GreenPoint Tattoo Co.
03.2023 - 07.2024
BA - Photography&Media
Fashion Institute of Technology