Maranda Harrell
Winter Park,FL
Summary
Seeking a challenging position that leverages my analytical and problem-solving skills to develop innovative solutions through modern technology. Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Assistant
Duncan Parnell
08.2023 - 09.2024
- Oversee inventory management for 526 items through custom-built spreadsheets and organizational systems
- Creatively customized product label templates to improve structural appearance
- AI Task Evaluation Contributor
Remotasks
05.2023 - 06.2024
- Contributed to AI performance evaluations by designing creative tasks and conducting independent research to assess emerging AI software.
Customer Service Representative
GEICO
12.2022 - 03.2023
- Utilized exceptional interpersonal skills to effectively de-escalate customer complaints and resolve issues.
Manager
Le Gourmet Break
05.2018 - 05.2022
- Accomplished 10+ tasks a day within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with over 30 customers per day, and suppliers through account development.
- Trained 5 new employees to maximize team agility and performance.
Education
Bachelor of Arts (B.A.) - Interdisciplinary Studies
University of Central Florida
06.2022
Associate of Arts (A.A.) -
Polk State College
12.2018
High School Diploma -
Winter Haven Senior High School
05.2017
Skills
- Customer Support
- Professional and Friendly
- Workflow Optimization
- MS Office
- Adobe Suite
- HTML
- CSS
- C
Certification
Technical Support Fundamentals, Google - August 2024
Calc001x: Pre-University Calculus, DefltX - February 2024
Timeline
Operations Assistant
Duncan Parnell
08.2023 - 09.2024
Remotasks
05.2023 - 06.2024
Customer Service Representative
GEICO
12.2022 - 03.2023
Manager
Le Gourmet Break
05.2018 - 05.2022
Bachelor of Arts (B.A.) - Interdisciplinary Studies
University of Central Florida
Associate of Arts (A.A.) -
Polk State College
High School Diploma -
Winter Haven Senior High School
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