Desired Job Title
Operations AssistantDispatcherMaintenance Records/ PartsTeachers AidTeachers AidWork Type
Full TimeLocation Preference
On-SiteLocation: Fairbanks, USAFairbanks, AK
Open to relocation: Yes
Open To Work
Tina M. Fisher
Fairbanks,USA
Work Preference
Summary
Dynamic Operations Assistant with proven expertise at Qavvik Air, excelling in dispatch coordination and customer service. Adept at utilizing Microsoft Office for data analysis and reporting, I enhance operational efficiency while fostering a collaborative environment. Recognized for problem-solving abilities and effective communication, I consistently deliver high customer satisfaction. Multi-talented operations assistant successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports. Brings several years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.
Overview
26
26
years of professional experience
Work History
Operations Assistant
Qavvik Air
Fairbanks, Alaska
12.2025 - Current
- Supported customer service efforts by addressing inquiries and resolving issues.
- Organized documentation and maintained records for operational procedures.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Organized and maintained records of daily transactions and other operational data.
- Maintained accurate records of financial transactions related to operations activities.
Dispatcher
Qavvik Air
Fairbanks, Alaska
05.2024 - 12.2025
- Communicated with pilots and ground crew to ensure operational efficiency.
- Utilized dispatch software to track aircraft locations and status updates.
- Supervised team members during peak periods to maintain workflow standards.
- Trained new dispatch staff on processes, systems, and company policies effectively.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Trained employees on training and dispatching procedures to properly handle daily calls.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
Maintenance Records/ Parts
Maritime Helicopters
Fairbanks, Alaska
07.2023 - 05.2024
- Engaged with cross-functional teams to fulfill objectives.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Teachers Aid
Ladd Elementary
Fairbanks, USA
08.2018 - 05.2023
- Work individually with kids in their learning disability circles
- Training and experience in safely restraining students in distress
- Assisted teachers in daily classroom activities and lesson preparations.
- Supported students with special needs during individual and group work.
- Monitored student behavior and provided positive reinforcement techniques.
- Facilitated small group instruction to reinforce learning objectives.
- Maintained a safe and welcoming classroom environment for all students.
- Supervised children and participated with children in activities.
- Worked one-on-one with special needs students to help navigate through school challenges.
Teachers Aid
Blanchard Elementary
North Tyller Blanchard, USA
08.2015 - 05.2016
- Meet children first thing in the morning to check folders and get settled
- Help classroom teacher throughout day with class work and activities of pre-K teaching
Teachers Aid
Joy Elementary
Fairbanks, USA
01.2012 - 10.2014
- Assisted Kindergarten teacher, Julie Webber, in all aspects of kindergarten teaching.
- Met and escorted students from drop off to classroom to begin morning routine.
- Escorted students to activities outside the classroom, such as gym and music classes.
- Tutored 1st-6th grade students one on one within the subjects of math and reading.
- Fairbanks Northstar Borough School
Homemaker
07.2006 - 01.2012
- Stay-at-home mother, providing care for twin boys
Ticket Agent
Warbelow’s Air Ventures
, USA
11.2002 - 05.2006
- Multiple duties
- Making reservations
- Construction flight manifests
- Boarding and receiving flights
- Training new ticket agents
- Operating cash till
- Warbelos’s Air Ventures is a 135 Air Taxi airline, conducting scheduled flight operations within the state of Alaska.
Food Services Specialist
Fort Wainwright Food Services
Fairbanks, USA
10.2000 - 10.2002
- Mopped floors
- Cleaned tables
- Washed dishes
- Cleaned kitchen
- Fairbanks Alaska Army Base
Dispatcher/EMS
Mason County Sheriff's Office
Mason, USA
04.2000 - 09.2000
- Dispatched police, EMS, and Fire Department services
- 911 operator
- Jailer
- Customer relations dealing with anxious and distraught people, over the phone and in face-to-face interactions
- Personal searches on female inmates
- Taking evidence into custody
- Cataloging and recording inmates personal effects
- Interviewed inmates
Education
GED -
North Pole HighSchool
North Pole, AK03-2000
Skills
- Windows Operating systems
- Microsoft Office
- G Suite
- Spreadsheets
- Presentation software
- Excel
- Multiple POS software
- T-Litz
- Customer service
- Administrative support
- Dispatch coordination
- Operational efficiency
- Data analysis
- Problem solving
- Effective communication
- Time management
- Recordkeeping
- Inventory counting
- Event management
- Hiring and training
- Reporting and documentation
- Policy enforcement
- Employee scheduling
- Clerical support
- Customer support
- Shipping and receiving
- Professional and friendly
- Problem-solving abilities
- Supply restocking
Accomplishments
Flight Communications Specialist Supervisor Employee of the Quarter Oct - Dec 2024
Timeline
Operations Assistant
Qavvik Air
12.2025 - Current
Dispatcher
Qavvik Air
05.2024 - 12.2025
Maintenance Records/ Parts
Maritime Helicopters
07.2023 - 05.2024
Teachers Aid
Ladd Elementary
08.2018 - 05.2023
Teachers Aid
Blanchard Elementary
08.2015 - 05.2016
Teachers Aid
Joy Elementary
01.2012 - 10.2014
Homemaker
07.2006 - 01.2012
Ticket Agent
Warbelow’s Air Ventures
11.2002 - 05.2006
Food Services Specialist
Fort Wainwright Food Services
10.2000 - 10.2002
Dispatcher/EMS
Mason County Sheriff's Office
04.2000 - 09.2000
GED -
North Pole HighSchool