LEE KOCH
Brooklyn,Ohio
Summary
Operations manager with over 20 years of experience leading teams in optimizing field operations and enhancing service delivery. Proven track record in employee development, budget management, and compliance, driving organizational growth through strategic process improvements and strong client relationships.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Operations Manager
American National Skyline, Inc.
01.2023 - Current
- Led daily operations, workforce planning, scheduling, and service delivery to optimize team efficiency across division.
- Develop operational plans, budgets, and resource strategies that support business objectives.
- Implement process improvements that enhance efficiency, service quality, and profitability.
- Coaching, mentoring, and evaluating employees to improve engagement, productivity, and performance.
- Managed vendor relationships and negotiated contracts to ensure competitive pricing and quality service delivery.
- Ensure compliance with company policies, safety regulations, and operational standards.
Division Supervisor
American National Skyline, Inc.
01.2015 - 01.2023
- Supervised field personnel and coordinated daily operations to ensure efficiency across multiple customer accounts.
- Trained and mentored employees, fostering leadership capabilities for future organizational growth.
- Resolved customer concerns and maintained strong client relationships through responsive service.
- Assisted with workforce scheduling and compliance monitoring to support operational planning and execution.
- Partnered with leadership to maintain OSHA compliance and workplace safety standards.
Professional Window Cleaning Specialist
American National Skyline, Inc.
01.2002 - 01.2015
- Coordinated service schedules for over 100 commercial clients across Northeast Ohio and Pennsylvania, ensuring timely and reliable service delivery.
- Performed work in commercial, industrial, and high-rise environments while maintaining strict safety standards.
- Operated specialized equipment and lifts across diverse settings, facilitating effective window cleaning operations.
- Achieved and upheld exceptional safety record with zero significant incidents or lost-time accidents.
- Achieved Journeyman status through demonstrated technical expertise and performance.
Education
High School Diploma -
North Olmsted High School
Skills
- Operations Management
- Process Improvement
- Project Coordination
- Budget Administration
- Vendor Management
- Contract Negotiation
- OSHA & Safety Compliance
- Workforce Scheduling
- Quality Assurance
- Team Leadership
- Employee Development
- Performance Management
- Client Relations
- Customer Service
- Strategic Planning
Certification
OSHA Certification, Lift Driver Certification
Timeline
Operations Manager
American National Skyline, Inc.
01.2023 - Current
Division Supervisor
American National Skyline, Inc.
01.2015 - 01.2023
Professional Window Cleaning Specialist
American National Skyline, Inc.
01.2002 - 01.2015
High School Diploma -
North Olmsted High School