Lee Pitts
Detroit,MI
Summary
Dynamic System Network Technician with WOW Internet, Cable & Phone, skilled in network troubleshooting and fiber optic splicing. Proven track record of enhancing customer satisfaction through effective problem resolution and innovative solutions. Adept at collaborating with diverse teams to achieve project goals while maintaining high standards of service and technical excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
System Network Technician/Maintenance Technician
WOW Internet, Cable & Phone
Southeastern Michigan, MI
08.2002 - 06.2025
- Installed and maintained internet, cable, and phone services for residential customers.
- Diagnosed and resolved technical issues with communication equipment and wiring.
- Inspected existing coaxial cable systems for any potential problems or damages.
- Spliced fiber optic cables using fusion splicing techniques for network installations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cable Installation Technician
WOW Internet, Cable & Phone
Southeastern, MI
08.2002 - 06.2025
- Installed cable systems for residential and commercial customers.
- Provided clear instructions to customers on cable services and equipment usage.
- Troubleshot and resolved customer issues related to cable connectivity.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Trained junior technicians on proper installation techniques for various types of cabling.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Repaired damaged cables caused by weather conditions or improper handling.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Measured signal strength at utility poles.
Education
High School Diploma -
Chadsey High
Detroit, MI06-1993
Skills
- Network troubleshooting
- Cable installation
- Fiber optic splicing
- Signal testing
- Equipment maintenance
- Technical diagnostics
Affiliations
In my free time I enjoy outdoor bicycling.
Accomplishments
I had perfect attendance record for the entire duration with WOW.
Certification
Enhanced Chauffeurs License
Certified Cable trainer
Completed NCTI cable courses
References
References available upon request.
Timeline
System Network Technician/Maintenance Technician
WOW Internet, Cable & Phone
08.2002 - 06.2025
Cable Installation Technician
WOW Internet, Cable & Phone
08.2002 - 06.2025
High School Diploma -
Chadsey High
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