Lee Rhoden Jr
Oak Lawn,IL
Summary
Accomplished Security Officer with a proven track record at Titan Security Group, enhancing facility safety and customer satisfaction. Expert in surveillance and emergency response, demonstrated through significant improvements in security protocols. Skilled in relationship building, ensuring effective team collaboration at Amazon Fresh and UPS. Showcases exceptional problem-solving abilities and professionalism, contributing to a positive and secure environment.
Overview
5
5
years of professional experience
Work History
Security Officer
Titan Security Group
07.2023 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Outbound Associate
Amazon Fresh
11.2020 - Current
- Increased repeat business by building rapport with customers and providing exceptional service.
- Maintained organized records of customer interactions, transactions, comments, and complaints for easy reference.
- Collaborated closely with team members to ensure timely fulfillment of orders, improving overall productivity.
- Contributed to a positive work environment through proactive collaboration, open communication, and mutual respect among colleagues.
Warehouse Associate
UPS
08.2019 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
High School Diploma -
Oak Lawn Community High School
9400 SW Hwy, Oak Lawn, IL 6045306.2020
Skills
- Superior customer service
- Surveillance
- Patrol operations
- General security
- Relationship building and management
- FLUENT IN LANGUAGE
- Stationary surveillance
- Work ethic
- Reliability
- Reporting skills
- Emergency awareness
- English fluency
- Vigilant and watchful
- Professionalism
- Crowd Control
- Situational Awareness
- Multitasking
- Problem-solving abilities
- Physical Fitness
- Radio communication
- Bagging inspection
Timeline
Security Officer
Titan Security Group
07.2023 - Current
Outbound Associate
Amazon Fresh
11.2020 - Current
Warehouse Associate
UPS
08.2019 - 05.2021
High School Diploma -
Oak Lawn Community High School
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