Lee Spraglin
Amarillo,TX
Summary
Dynamic professional with a proven track record at Arise Platform, excelling in customer service and conflict resolution. Skilled in safety procedures and cleaning sanitation, I enhance customer satisfaction through effective communication and technical support. Committed to continuous learning, I contribute to team success while maintaining high standards in workplace safety.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise Platform
01.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technician Specialist
Northwest Texas Hospital
01.2018 - 01.2023
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
Floor Technician
Sodexo
02.2023 - Current
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used equipment to clean and maintain hardwood, ceramic, and laminate floors.
Education
Associate of Arts - Information Technology
Information Technology
Langston, OKNo Degree - Office Administration
Guthrie Job Corp.
Guthrie, OKPalo Duro High School
Amarillo, TX05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Computer proficiency
- Call center operations
- Customer satisfaction measurement
Timeline
Floor Technician
Sodexo
02.2023 - Current
Technician Specialist
Northwest Texas Hospital
01.2018 - 01.2023
Customer Service Representative
Arise Platform
01.2016 - Current
Associate of Arts - Information Technology
Information Technology
No Degree - Office Administration
Guthrie Job Corp.
Palo Duro High School
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